You can try a level 2 reset.
Level Two Reset - To return the printer to the firmware default settings, and clear all the calibration and adjustment parameters:
- Turn 'Off' the printer.
- Turn on the printer, when the three lights turn on press and hold the PAUSE, FEED, and CANCEL Keys; continue to depress the keys until the 'READY' message or Ready light appears.
- After executing a Level 2 Reset, the media calibration must be performed;
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