Kim, it may simply be a case of the humidity extraction level being set to HIGH. Lower it to 35%. If it's an analog unit (No LED Display) turn the humidity extraction knob to Maximum. More often than not, this will solve the problem. If it doesn't the humidity sensor may need to be replaced.
I hope this helped you and thanks for choosing FixYa.
Hi,
There are many reasons why a dehumidifier will not work or collect water.
Here is a tip that I wrote to help people to figure out what is going wrong with their dehumidifier
Dehumidifier is running but no water is in bucket
heatman101
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