The "plastic strip" could be the encoder strip (responsible for the movement of the cartridge carrier on the assembly). This article will give you an idea on how to re-seat the encoder strip on your printer: Printer Cartridge Stalls or Is Blocked.
If you still need assistance, please contact Lexmark Technical Support Center.
Sometimes the ink
cartridge carrier won't automatically move to its loading position even when
the printer is on and the cover is open. Follow the steps below:
1. Unplug the
printer from the power source.
2. With the cover
open, hold the solid white strip that connects from the carrier assembly to the
ink cartridge carrier and gently slide the cartridge carrier to the center of
the printer.
3. Remove the
used cartridges.
4. Load the new
cartridges. Close the cover.
5. Plug the printer back to the power source.
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