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Either the level indicator is stuck (if it is mechanical) or it is dirty/blocked (if it is a light beam). Or the indicator is broken. Look inside the bin area for the indicator. if it is a light, clean it off. if it is mechanical, see if it is stuck. Careful NOT to have the unit plugged in. after finding the problem, plug it in a turn on and test it. If it is still showing full, most likely the switch is bad.
Here is some generic information about shredders that may help you.
Most of the shredders have a micro switch that "senses" if the paper has been introduced to the shredding slot. These micro switches are activated by a little arm/leveler that touches the paper and activates de contact inside the shredder housing. Also, note that some shredders may have an optical sensor that may be "clogged" with paper dust.
If you shredder does not stop, the sensor may be stuck in a on position, or, in case it has optical sensor may be detecting dust or a little piece of paper may be blocking the optical sensor and keeping the motor running.
I hope this gives you some light in further investigating your problem.
Use a cotton bud dipped in alcohol and clean sensors
Run shredder once a day in reverse for 15 seconds to clear cutters
Empty wastebasket when bin full indicator light is illuminated using b0
If this does not solve the problem goto
www.fellowes.com for an extensive on-line support section
Check the Power
Ensure that the shredder top is firmly placed in the shredder basket if the unit will not operate. If the top is not in place the feeder will not work and accept any paper. Make sure it is firmly plugged into the wall outlet and that the outlet is active.
Rest the Shredder
Let the shredder cool down if the shredder has been running continuously for a long time. It may have overheated and needs to be left in the off position for at least 30 minutes to reset. Verify the basket is empty or not too full as that will cause the shredder to deactivate.
Clear Paper Jam
Rotate the shredder into "Auto" and reverse to loosen any paper jam that is stopping the gears. Pull out any papers that are sticking out from the shredder feeder. If there is no progress then unplug the shredder and remove the shredder top from the bin. Turn it upside down and use tweezers to free any paper that is blocking the gear.
Auto Mode Not Working
Select the "Auto" option and feed paper into the center of the feeder tray if the shredder is only working in reverse mode. The sensor is located in the middle of the feeder tray and could be blocked by jammed paper. Use an index card to firmly unblock any paper that could be blocking the sensor.
There are photoelectric sensors located inside the shredder and mounted on the bottom of the shredder assembly. Take the bin out and look up to find them. They are either blocked, dirty, or defective. Ensure that the plastic piece hanging loosely from the bottom of the assembly is not jammed in the up position and therefore blocking the sensors. If not blocked, most probably, just cleaning the sensors will resolve your problem. If that doesn't work, you have to resolve a component failure in the circuitry, which, depending on your particular skills is eiither easy or expensive. Good Luck
There are two sensors (look like little light bulbs) on the top part of the shredder at either end of the blades. If you pull out the drawer and turn the shredder upside down you will see them. They get dirty telling the machine that it is full and needs to be emptied. Clean the sensors off with an alcohol wipe. If cleaning them does not work you need to replace the sensors.