HP PhotoSmart 7760 InkJet Printer Logo
Posted on Sep 05, 2008
Answered by a Fixya Expert

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Paper jamming when i press print the paper keeps jamming

1 Answer

Anonymous

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  • Master 734 Answers
  • Posted on Dec 04, 2008
Anonymous
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Joined: Nov 11, 2008
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Step1
Turn the printer off and on to see if it can automatically clear some or all of the jam. Many printers provide an error-code listing on the front panel display for the area where the jam occurred. If your printer shows an error code, be sure and check the printer manual to see if that identifies the area of the printer where the jam occurred. 
Step
2
Turn off the printer. 
Step
3
Remove any paper trays. Inspect them for wrinkled or damaged paper. 
Step
4
Open any other doors that give access to the printer's paper path and to the toner or ink cartridge. 
Step
5
If necessary, remove the toner or ink cartridge. Place it in a bag or away from light to avoid damaging it. 
Step
6
If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly (see A). The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam. 
Step
7
If the paper does tear, try rotating the roller gears manually to free the paper (see B). Don't force anything, though. 
Step
8
Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on. 
Step
9
If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.

5 Related Answers

otacon

Damen Wong

  • 1950 Answers
  • Posted on Jan 08, 2008

SOURCE: My paper keeps jamming

Clearing paper jams Paper jams can occur for a variety of reasons but are usually paper related. Follow the steps below to clear the paper jam:

  1. Turn off the all-in-one and unplug the power cord. With the power off, the paper feed rollers will turn.
  2. Open the rear access door of the all-in-one by pressing in on the left side of the access door and then pulling it toward you. NOTE: All paper jams must be removed by pulling the paper out the back of the all-in-one using the rear access door. Pulling the paper out the front of the all-in-one rotates the paper feed rollers in the wrong direction and can lead to additional problems. Figure 1: Rear access door c00101861.jpg Inspect the pressure rollers on the rear access door and verify that they are clean and turn freely. Clean the rollers if needed with a soft towel lightly moistened with water. If the rollers do not turn freely, replace the rear access door.
    • If under warranty, contact HP to obtain a replacement part.
    • Click How to buy on this page to order replacement parts.
  3. From the rear access door opening, gently pull the jammed paper free.
  4. Remove the remaining paper from the paper supply tray. Discard any paper that is damaged or crumpled and then re-stack and reload the paper into the paper supply tray. Do not continue to push the paper in after some resistance is felt. If the paper is pushed in too far, more than one page will feed into the all-in-one at a time.
  5. Reattach the rear access door by inserting the two pins on the right of the door into the holes for them (as shown in Figure 3 below) and then pressing in gently but firmly on the left side. Figure 2: Inserting the rear access door guide pins into the holes c00099183.bmp
  6. Reconnect the power cord to the unit and turn the unit on.

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Anonymous

  • 1 Answer
  • Posted on Sep 26, 2008

SOURCE: Lexmark X73 paper jam

please solve my problem

Anonymous

  • 34 Answers
  • Posted on Mar 14, 2009

SOURCE: HP 4200 printer paper jam. No paper is jammed

check this out....when the printer reports the jam, open the paper tray very carefully and slowly.

Has the paper moved at all forward? Has it moved like 1/4 inch to 1/2 inch out of the tray?

If so, you probabaly need a torque limiter, no tools, $10 or so and a very very easy fix.

POBCM is very correct when he points out that the block/stop in the back of the tray moves when the tray is closed with too much force and this is the #1 cause most of the time.

You may see a "41.3" code displayed if the block is not up to the back of the paper and the paper is not all the way forward in the trays, and under the two metal clips at the front of the tray.

Anonymous

  • 1 Answer
  • Posted on Jun 26, 2009

SOURCE: Kodak ESP3 wont print, how do i put paper in

It isn't fixed yet, I have spoken to the shop I bought it from and I have got to take it back in for an exchange printer, they think it must be a manufacturing fault. Thank you for your help, how will I let you know if it works?

Anonymous

  • 72 Answers
  • Posted on Jul 22, 2009

SOURCE: HP deskjet F380 - 'status: paper jam'. There is no paper jam!

Unplug the power cord and while doing that make sure printer is powered on i mean do not turn off the printer using the power button. When you unplug the power cord than press and hold the power button for 30 seconds. Than release the power button and connect the power cord and then try to print.

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Epson Stylus PHOTO R220 red lights keep flashing

I hope this will help you :)
* Green Power light flashes- The printer is receiving a print job, replacing an ink cartridge, charging ink, or cleaning the print head.
* RED paper light is On- If the CD/DVD try guide is open, close the CD/DVD tray guide, load paper, then press the paper button. Your paper ran out or multiple sheets loaded at the same time . Load paper and press the paper butoon to resume printing.
* RED paper light flashes- Paper is jammed in the printer. Press the paper button to eject the jammed paper. If the light is still flashing , open the cover and remove all paper, including any jammed or torn pieces. Then reload paper and press the paper button to continue printing.
* RED Ink Light Flashes - One or more cartridges are low on ink. Check the message that appears on your screen to determine which cartridge is low, or follow the instructions in " Checking the Ink Supply". Make sure you have a replacement cartridge.
* RED Ink Light is ON- One or more cartridges are out of ink or not installed. If you have just installed a new cartridge, it may be incomaptible with the printer or incorrectly installed. Reinstall it or replace it with the correct cartridge
* RED Ink and RED paper lights flash alternately- The CD/DVD tray guide was left open when you turned on the printer or when printing on paper. Just simply close it/
* Green Power Light is Off; RED paperand RED Ink Lights flashing- Paper may be blocking movement of the print head. Turn off the printer, then open the cover and remove any jammed paper or other foreign objects. Turn the printer back on again. Or it may have an internal error. Turn off the printer, wait a few seconds, then turn it on again.
2helpful
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4TH LIGHT FROM THE TOP KEEPS COMING ON LEXMARK E232

What this light sequence means that the printer has a paper jam.

When a paper jam occurs, the printer stops and the operator panel's Paper Jam light and Continue button lights come on. Press and release Continue twice quickly to display the specific secondary error paper jam light sequence.


How to clear Paper Jam

Press Continue button twice quickly to see the secondary error code.


To get the secondary error codes

When the Error light (!) and Continue button lights are both on, a secondary error has occurred.

When the Paper Jam light (4th light) and Continue button lights are both on, a paper jam secondary error has occurred.

Press and release Continue button twice quickly to display the secondary error code light sequence.


Press Continue button to resume printing once all the jammed pages are cleared from the paper path.

We recommend that you clear the entire paper path when a paper jam occurs.


To clear a paper jam:


1 If you are feeding paper from a tray, remove the tray, and then remove any jams.

2 Open the front cover and remove the print cartridge assembly.

NOTE: Do not leave the print cartridge assembly exposed to direct light for an Extended period of time. Extended light exposure can cause print quality problems.

3 Remove any jams in the area behind the print cartridge assembly.

4 Lift the flap at the front of the printer and remove any jams beneath the flap.

5 Open the rear exit and remove any jams.

6 After you have cleared the jams, reinstall the print cartridge assembly, make sure all printer covers and trays are closed, and then press Continue button to resume printing.

NOTE: The printer reprints the pages that caused the paper jam.

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1answer

Ready and alarm lights keep blinking. will not print

Service manual: ready and alarm blinking :
Paper Jam
Clear the paper jam and press the panel button if the printer
does not automatically resume printing.
Misfeed:
Re-install the paper and press the panel button.

Clear the jammed paper inside the printer. Press the panel button
if the printer does not automatically resume printing.

check the sensors:
1) Turn off the printer power switch, open the front cover, and remove the drum unit.
2) Turn on the printer while pressing the control panel button. The Drum LED comes ON.
3) Lightly press the panel button again.
Alarm LED is ON = Front registration sensor is turned ON.
4) Press and release the panel button again.
Drum LED is ON = Paper eject sensor is turned ON.

If sensors are On, paper is being detected, Off- no paper


If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response

Thanks, Joe

I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

0helpful
1answer

My printer wont allow me to print, it keeps coming up with paper jammed, i cannot see any paper jammed. please help

.
Press the OK button to eject the paper being
used at error occurrence. Printing will resume
from on the front side of the next page. Data
which was to be printed on the back side of
paper at error occurrence is skipped (not
printed).
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Message shows 'clear paper jam then press check mark....no paper jammed in printer but it will not reset.

message keeps showing print cartridge cradle cannot move, I have check everything, no paper jams nothing under printer, I am turned off printed but keep getting same message.
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Cannot print - keep getting paper jam message - after pressing cancel button, paper keeps feeding into machine w/ paper jam message again

Hi

try cleaning the paper jam first
check out the following link,this should help you a great deal

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00265823&cc=us&lc=en&dlc=en&product=422000
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Error light keeps on flashing blue light at the

These are your possibilities based on your error.

Front cover is open
Close the front cover of the printer.
Fuser cover is open
Close the fuser cover located behind the back cover of the printer.
Paper jam
Clear the paper jam. See Paper jams and how to clear them on page 85. If the printer
does not start printing, press the Go button.
Memory full
The printer memory is full and the printer cannot print full pages of a document. See
Solving print problems on page 97.
Print overrun
A print overrun occurred and the printer cannot print full pages of a document. See
Solving print problems on page 97.
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0helpful
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Paper jam

At the back of the printer... open the feeder door and slowly remove the jammed papers.... put it back and put some paper in the tray and press resume button... this will continue printing the remaining print jobs.

good luck... happy FIXYA...
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