Question about HP Officejet Pro 8500 Wireless All-In-One InkJet Printer
Solution one: Reset the product
there is static interference, or loose connections with the product,
this can result in bands or lines in the copy, fax, or scan output. To
resolve this issue, check the product connections and reset the product Press the Power button (
) to turn on the product.Disconnect the power cord from the rear of the product.Unplug the power cord from the wall outlet.Wait 30 seconds.Plug the power cord back into the wall outlet. Reconnect the power cord to the rear of the product.Press the Power utton (
) to turn on the product.Try to copy, fax, or scan again.If these steps resolved the issue
, you do not need to continue troubleshooting.If the issue persists
, continue to the next solution.
Solution two: Clean the scanner glass and scanner lid If the scanner glass or the white underside of the lid has fingerprints, smudges, lint, dust, or other debris, this can slow performance and affect copy and scan quality. To resolve this issue, clean the product.Before you begin, gather the following materials:Several clean, soft, lint-free cloths
Mild glass cleaner
CAUTION: Use only glass cleaner to clean the scanner glass. Do not use cleaners that contain abrasives, acetone, benzene, or carbon tetrachloride. These substances can damage the product. Avoid isopropyl alcohol (rubbing alcohol) because it can leave streaks on the glass.
CAUTION: To protect the scanner, do not spray the glass cleaner directly on the glass.
NOTE: Do not use paper-based wipes or tissues that can leave fiber residue.
Posted on Aug 14, 2011
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