I have a Motorola Mpx220 with ActiveSync 3.7. When I first got the phone (a week ago) I added some contacts to my list and were able to access them with no problem. But now, I can't even check my Call History because it says that is empty, my contacts program just won't open at all, nor does my calendar program, and my tasks program would freez my phone untill I press Home. This all happened after I installed my phone to my computer.
Is there any way I can either fix this problem some how?, or can I just reset my whole phone? or should I just send it back to the company I got it from?
There are few solution you can try:
1) uninstall ActiveSync 3.7 and reinstall it and start over agin for the sync process.
2) Try to install the newer version of Activesync 4.2, it may help to cure some bugs with MPX220.
3) But first, you need to install the Motorola Mobile Cd comes with the phone and upgrade the software to th emost recent version and reinstall this software. Now tehn try to reconnect the phone again and start the new setup.
If you try all these options, the phone is stil l not be connected normally, then your phone may has some bugs in synchronization. If your phone is llocked to Cingular, try to unlock it first before do synchronization since this phone has this issue reported form many users. you are not alone. Good Luck
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Use free retrieval programs,
which are available for download on websites such as File Guru (see
Resources). These types of websites allow users to download the free
software, which can be used to restore lost data from SIM cards.
Retrieval programs can recover all types of data, including text
messages, recent calls, phone numbers and more. As long as your Motorola
phone is equipped with a SIM card this is a great solution; although
not all Motorola models will have a SIM card.
Contact Motorola directly. The
customer service representative might be able to walk you through a
step-by-step process to restore deleted phone data. Depending on the
specific model of your phone, this ability may not be available, but it
is always wise to try.
Sync your Motorola phone with
your computer. Many smartphones, including models such as the Motorola Q
and Motorola Droid, have the ability to be connected to your computer
for backup purposes. In this instance, you can also use a sync the phone
to restore the memory. Each time you sync, or connect, your phone to
the computer it will save everything from pictures, to contacts, to
music and text messages.
If your phone's memory has been deleted, connect the phone to the
computer, using the provided USB cable, and download the information
that was last backed up. If you have added data since your last sync,
that data will not be available. For example, if you performed a sync
two weeks ago, anything added since then will not be downloaded back to
Access your account through the
cellular provider's website, if you subscribe to a backup service.
Backup services, such as Verizon Wireless' "Backup Assistant",
automatically saves a copy of your phone's contacts and allows users to
print, add, delete, or edit contacts online, according to Verizon
Wireless (see Resources).
Services like this usually charge a small fee, but it's well worth it
for the ability to access your contacts from anywhere, anytime.
Although this won't recover all of your Motorola phone's memory, you
will at least be able to restore your contact information.
First try a other battery from a friend with the same phone, if the problem is solved, the battery is faulty, If the problem is not solved, the battery connector is faulty, you will have to take your phone to a repairman to have this repaired.
Hope this helps
This is the case that your phone previous setup has changed back to default setting since the phone is sold to you. I have my MPX220 before and sync with Windows Xp Service Pack 2 and Activesync 4.2 and everytime I came back, they automatically recognize each other both PC and my phone. I think in your case, you need to start over again by uninstall the activesync and reinstall it and then reconnect your phone back to start from step one. I think that is only way to refresh the connection of your MPX220 and your PC. I don't know why you has these problems but usually when you are done your setup at the first time, your PC recognize your phone with the current setup you have made but when your phone is completetly dead, it wipes out all related info which is necessary for both parts to handshake and only uninstall the sync software and reinstall it from fresh can solve this problem. windows 2000 is not as stable as win xp about these tasks. If you can upgrade to wins xp, you will never worry about this again specially windows xp with service pack 2. I hope this help