Hotsync with USB Cradle on NT4

To recreate your problem, I have setup the my Visor with no username, placed it in the cradle, and connected the cradle via USB port.

In this configuration, I do receive the same error message that you reported. Multiple issues can cause this error to be generated.

1. Place your Prism in the blue charging cradle. Confirm that the green charging LED is flashing or illuminated (below the power button on the Prism). If the green LED is not lit, then reposition the Prism until it is. If the green LED still doesn't illuminate then check the cradle and it's connectors for dirt and debris. Also check the copper connectors on the Prism for dirt and debris.

2. Depress the grey HotSync button on the charging cradle. The error message will appear. Press OK to clear the error display. If nothing happens when you press the grey button you need to check the copper connectors in the blue cradle and the bottom edge of the Prism for dirt and debris.

3. Check the upper right hand corner of the Prism display for the HotSync application. If any characters appear on the top line, opposite the HotSync header, then that is your username. If no characters are present, then there is no username in the PDA.

Regardless of whether there is a username in the Prism, the HotSync should still be possible. Once you successfully connect the cradle to the USB port and successfully connect to the desktop computer, a popup window will ask you to Create or Select the HotSync User.

Do you receive this popup window on the PC?

If not, your setup or connection probably has an issue.

4. Look at the Prism HotSync screen. Underneath the HotSync icon in the center of the display is a Drop Down selection. The options are
a. Direct USB/Serial
b. IR to a PC/Handheld

Since you are using the cradle, you should select option a.

Once you have confirmed this setup, you need to confirm the desktop computer setup.

5. Be sure to start the HotSync Manager Application on the desktop computer.

6. Left Click on the desktop computer HotSync Icon in the system tray, and confirm that Local USB has a checkmark beside it.

7. Depress the grey HotSync button on the charging cradle again. If the HotSync popup still does not appear on the desktop computer, left click on the HotSync icon and uncheck Local, Modem Network and Infrared and then depress the HotSync Button again.


There is a hidden method in the Prism for deleting the user name.

• Open the Memo application on your Prism.
• Tap New.
• Enter the ShortCut character.
  
• Enter a period '.'
• Enter the number 5.

Whether you entered the shortcut character, period and 5 correctly or not, the characters you've entered will disappear and the memo pad will remain blank. To see if you succeeded:

1. Depress the Grey HotSync button on the cradle
2. Your user name appears in the upper right corner of the screen: if it's blank, then your user name has been deleted. The next time you HotSync with this device, you will be asked to create a new user name.

Note: Creating a new User name, will not affect the data stored in the Prism, other than initializing the user name.

There is a freeware application to Change the user name on the Prism, but you would need to HotSync to the desktop or beam the application from another Palm PDA to install it.

The solution to this problem is.. if the m130 still has all the data, then

you need to perform a custom hotsync to overwrite all files on the computer

1. Click on the ‘Hotsync Manager’ icon and choose ‘Custom’.
2. Highlight the ‘Datebook’ conduit and click ‘Change’.
3. Select ‘Handheld overwrites desktop’ and click ‘OK’.
4. Repeat these steps for the ‘Address’, ‘Todo’, ‘Memo’ and ‘System’ conduits.
5. ‘Install’ and ‘Install Service Templates’ should be ‘Enabled’.
6. Perform a ‘Hotsync’ operation by pressing the button on the Hotsync® Cradle, or Cable.

Now that the files are on your computer you need to sync them into the new palm

Same steps but this time Desktop Overwrites handheld

1. Click on the ‘Hotsync Manager’ icon and choose ‘Custom’.
2. Highlight the ‘Datebook’ conduit and click ‘Change’.
3. Select ‘Desktop overwrites Handheld’ and click ‘OK’.
4. Repeat these steps for the ‘Address’, ‘Todo’, ‘Memo’ and ‘System’ conduits.
5. ‘Install’ and ‘Install Service Templates’ should be ‘Enabled’.
6. Perform a ‘Hotsync’ operation by pressing the button on the Hotsync® Cradle, or Cable.

You have at least one application that is attempting a serial connection with the PC and is triggering hotsync instead. Many palm apps that allow live updating to your device when cradled or over blue-tooth can cause this type of error. I would take inventory of any software you added recently to your device or port settings you may have changed, especially regarding direct connect and cradle settings.

I think I have solved this problem.

Try this:

Go to my computer, right click -> Properties -> Hardware -> Device Manager.

Locate your IQUE 3600, or Palm.

Now, if your palm has a Yellow Exclamation mark on it, that means that your computer is not recognizing the Palm. Select
Driver details. Re-install the driver off the "Setup CD" that came with your IQUE 3600.

This worked for me.

Good luck!

The WorkPad c500 and c505 can be used only with PCs running Microsoft Windows 98 or Microsoft Windows 2000 operating systems. NOTE: Microsoft Windows 95 and Microsoft NT 4.0, or serial connectivity, require a serial HotSync cradle or cable, available separately from Palm, Inc. The WorkPad HotSync utility will not sync via IR when the host PC is running Windows 2000.

The WorkPad c500 and c505 can be used only with PCs running Microsoft Windows 98 or Microsoft Windows 2000 operating systems. NOTE: Microsoft Windows 95 and Microsoft NT 4.0, or serial connectivity, require a serial HotSync cradle or cable, available separately from Palm, Inc. The WorkPad HotSync utility will not sync via IR when the host PC is running Windows 2000.

First open the HotSync custom menu, start changing conduits to do nothing. Work your way down the list until you end up with a complete HotSync. If you still have the 6410 error, unplug the USB adapter, replug and try your HotSync again. The USB adapter may be the week link in this equation.

Hi, Right click on hotsync manager at the bottom right corner of the pc , make sure only local serial and ir is having a check mark , if anything else has check mark , just go to that and do a left click , it will get unchecked . On the handheld tap on home , on the main page u will see hotsync icon , tap on that , on the hotsync page make sure via ir , and not cradle or cable , then at the top u will see hotsync in words , tap on that , in the drop down u will see lan sync pref, tap on that and make sure lan sync is highlighted , and not local hot sync , since local hotsync is usefull only when u perform cradle or cable hot sync using usb , then click on ok , try a hotsync . If this doesnt help and again u get the same error , do a soft reset on the handheld and on the pc , go into hotsync manager , click on setup , choose local , change the com port to a different port and reduce the speed to 9600 , click on ok restart the pc and again perform a hotsync . The error u got was coz of this , on ur pc a ir port is not been assigned .. Try this it should work .. Regards

This one is simple - Tablet edition is not supported. Sorry to break the news to you but palmOne soes not support synchronization with Tablet editions of Windows. If you can get it to work, great but you cannot get direct support for it.

If your cradle is connected to a serial port, you will need to ensure that HotSync Manager is configured to use Serial Ports. To do this, follow these steps: 1. Click the HotSync Manager icon in the Windows system tray. 2. If there is a check mark next to the 'Local Serial' menu item, then you are already configured. 3. If there is not a check mark, click the 'Local Serial' option. For more information, refer to the handbook that came with your handheld. If you did not uninstall your previous version of Palm Desktop, the configuration will be done automatically.