The fabric conditioner is not taken up by the machine -it stays in the tray? I have cleaned the tray in side and outside. Done a service wash at a high temperature with biological washing powder.

Lg washing machine fabric conditioner stays in compartment This video will show you how to keep your soap draw clear and how to service the parts
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• Baumatic
• BTWM4 Front Load Washer

This video will show you how to keep your soap draw clear and how to service the parts
Please remember to subscribe to our YouTube channel for all appliance tutorials
a 4 THUMBS rating is appreciated for answering your FREE question.

Usually means soap dispensing drawer needs to be cleaned, as conditioner is dispensed by syphoning system, Take out soap detergent drawer, clean thoroughly in warm water, make sure drain hole in conditioner compartment is clear.

Despite cleaning and also running a cleaning fluid through a wash, my machine is not taking my fabric conditioner from the tray This video will show you how to keep your soap draw clear and how to service the parts
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my machine won't take the fabric conditioner

This video will show you how to keep your soap draw clear and how to service the parts
Please remember to subscribe to our YouTube channel for all appliance tutorials
a 4 THUMBS rating is appreciated for answering your FREE question

You dont say which machine you have, but a lot of conditioner trays work by siphon action.

If at one end of the conditioner tray there is what looks like a closed off tube sticking up, this is the siphon. To remove it, it should just pull off. Check the tube is clean inside and out with no residues left from the conditioner. Also check the tube sticking up from the base of the conditioner tray - this should also be nice and clean, and should be clear of any obstructions. May be worth poking something like a cocktail stick down it just to make sure it's clear. Then push the closed off tube back on. The siphon action can be checked by pouring water into the conditroner tray - as the tray gets close to full the siphon action should kick in and then empy the tray.

Hope this is of some help.

take the tray out and give the inside of the drawer and the machine a good clean, ours was full of gunk and I cleaned it out with a baby's bottle brush in all the holes and grooves and that sorted it.

Good Luck

the holes above the fabric softener tray that shower into it may be blocked. use an upturned washing up brush to scrub them with a little fairy liquid and see if that works, it does for me. also could be a water pressure issue.

The water going in to the dispenser is blocked by sludge.
Remove the dipenser tray.
Look up inside the tray hole, at the 'roof' of the tray hole, and there are four holes (square on my machine) where the water flows in - in the middle of the 'roof'. These will be blocked with sludge. Try to poke them clear with a nylon tie or plastic coated wire - should go in a few inches.
It worked for me.

Filling laundry detergent and/or additive 
dispensers 
Dispenser I: (RIGHT SIDE)
Detergent for soaking agent. 
Dispenser II: (LEFT SIDE)
Detergent for wash, stain remover. 
Dispenser 2: (MIDDLE)
Cleaning product, e.g. fabric softener, fabric 
conditioner (do not fill above the lower edge of the 
insert 1).