The pods are not being pierced and the coffee is coming out too weak. Help!

check plate if it's blocked. does water come out without a capsule?

I would pierce it Myself. It's worth a shot!

there are a few things that can cause this;
1) You may need to clean the needle in the coffee exit where the coffee pod sits and gets pierced when the top is closed. You do this with a needle, be careful the point of the piercing nozzle is sharp and the needle point is as well.
2) There is also a needle in the cup holder under the pod that cuts the hole for the coffee stream, this needs to be cleaned with the needle.
3) The filter in the water tank may be plugged and needs to be cleaned.
4) The pump may be clogged with lime and scale.
5) The heater element may be scaled with lime.
6) Items #3 to 5), to fix this use DE-scalier, or vinegar solution, the pickling strength works better than household variety, but both are OK.
7) run the cycle for coffee, no pod, 3 times, this should clear the taste of the vinegar.

Hope this is your solution.

sow, you need first do descaling second you need to to clean outlet spout just in case it blocked after this if coffee still does not come out you need to consider changing diffuser normally when you have a faulty diffuser normally the coffee goes in the waist bin at liest most of it

Some coffee machines have the option to either use ground coffee and filters or coffee pods. These are small, sealed containers that have the ground coffee inside. You insert the pods into the machine and click them into place. The machine pierces a hole and the water drips through. It's a much tidier way to make coffee especially if you don't drink a lot of it, so you don't want a whole jug full, rather just one cup at a time.

try a new pod,,,first if this is the fault your home and dry

you probably are not putting enough coffee in to strengthen the coffee

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You may have gotten a unit that is minus the piercing apparatus. The little plastic piece with the piercer may come off with the used pod. This never happened to us but my daughter-in-law did, and apparently threw the piercer out with a used pod. They were able to order the part which seems to be easily removable - actually they ordered two while they were at it. Their coffee maker is working just fine.