The first thing you need to do is make sure the pump is primed and able to draw water from the pool and return it with full flow to the pool. Now turn it off and make sure that your hose fits into the suction port and that the hose connects correctly to the vacuum head and the pool pole fits to the vacuum head. Next you need to disconnect the vacuum from the suction port and place the vacuum head with the hose and pole connected to it onto the bottom of the pool. Now force the hose straight down into the pool so it forces water into the hose and forces all the air out of the end that connects to the suction port. Keep forcing more and more hose into the pool until all the hose is filled with water. This is called "sinking the hose". The end of the hose can now be connect to the suction port. When the pump is turned on it should start pumping water from the hose into the pump and when flow is able to draw dirt as you move the vacuum across the bottom of the pool until it is clean. I hope this helps.
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