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I unsubscribed but they are still billing me a monthly validation fee

Posted by kingafish on


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Cat Sandlin

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Hi and welcome to FixYa!

The reason they are doing that is because of the 'fine print' when you signed up. It is stated as this;

The Term of the subscription is the length of time that You have selected, which term will be automatically renewed unless You modify Your account or cancel. If You cancel Your subscription, You are NOT eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period. If You have pre-paid for a certain period of services (for example if You paid a lump sum for 6 months of service), You are NOT eligible for a prorated refund of any portion of the pre-paid amount UPON cancellation.

This is their terms. You can cancel it, but you will still be charged the remaining term of your contract either way.

Hope this helps!


If you need further help, reach me via phone at

Posted on Sep 13, 2011

  • marilyn jordaan Jun 12, 2013

    please cancelled my subscription, found somebody



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