Philips GOGEAR SA6045 MP3 Player Logo
Posted on Aug 09, 2011
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My philips go gear SA60XX 8GB player is frozen and when i turn it on, the Go Gear logo comes up but it won't go any further

1 Answer

Gyula Lacz

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  • Philips Master 486 Answers
  • Posted on Aug 09, 2011
Gyula Lacz
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Joined: Jan 05, 2011
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You can find description about how to repair your player using this link:

http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?ctn=SA6045%2F37&dct=FAQ&faqview=1&new_tmpl=1&refdisplay=PI_C35_SA60XX_002&refnr=0063493&scy=US&slg=AEN

If the PC doesn't recognize the device try recovery mode:

Player Recovery

Sometimes, problems still remain even after you reset the player. You need to use the Repair function in the software. Just follow the steps below:

Important: Content stored in the player will be erased after player recovery. We strongly recommend you back up your data before you perform this function.

1. Press and hold the volume plus button (VOL+) and then connect your player to your PC until the Philips Device Manager acknowledges your player and enters the recovery mode.
2. Release the volume-plus button (VOL+) button and then Click on Repair to start the recovery process.
3. Follow the information on the PC screen to disconnect your player when recovery is complete.

I hope this helps you.
Thanks.
gylacz

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I downloaded files on my 8gb philips go gear SA52xx product connecting it to a pc and when i unplug the USB connection of my device after everything it has since then frozen and refusing to work even...

Hi leefordnarte,

You can find a lot of valuable resources on the Philips Support Site...I am not sure which specific model you have, but the Product Support Page for the SA5285/37 can be found here:

http://ow.ly/5XLe9

For the issue you described, I would attempt a Repair/Recovery - this process will restore your player to factory settings, as well as update the firmware in the process.

Try the Philips Device Manager software (found on the support site www.philips.com/support if you do not have your original software disc):

NOTE: Contents will be removed by using the repair function.
  1. Install the Philips Device Manager and run it with your player connected to your PC. You can download it under the Software & drivers section.
  2. Click the Repair tab in the Device Manager, press and hold the corresponding recovery key on the player when connecting it to your PC.


    090710050842_28446.png
  3. Follow the PC screen to recover your player.
You can find the recovery key on your player from the below table.
110527093953_75276.jpg

Hope this helps - if so, let me know by rating this solution. If you have any additional questions or need assistance, you can reach Consumer Care at 1-888-744-5477.
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Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

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