Question about Dell 924 All-in-One InkJet Printer

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My Dell Photo A10 Printer is stuck on 'PAUSE' and I can"t get it off . Please help.

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Azrael SRL

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There is no A10 printer , the AIO stands for All-In-One. So i'll assume you have the 924 model.
First make sure the printer itself is functional: shut it down, disconnect it from the pc, start it and use it to scan and copy a file - just press the Start button.
If it doesn't work then the printer is effectively dead - the damage is in the procesor and to replace iot would cost more than a new printer.
If it works then there is something wrong in the setting from the pc. In that case the first thing you should check in Start ? Control Panel ? Printers and Other Hardware ? Printers and Faxes ? Double-click Dell Photo AIO Printer 924, and then click Printer ; in there make sure a check mark is not next to Pause Printing. If a check mark is next to Pause Printing, click Pause Printing to clear it. If it's not then the driver and the associated utility have been corrupted: uninstall it from Add/Remove Programs, reboot , manually wipe all the remaining Dell folders reboot one more time and reinstall them.

Posted on Aug 08, 2011

  • Project NOMAD
    Project NOMAD Aug 16, 2011

    Hi Az.
    Great answer you get my vote !




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There could be the various reasons which might lead the users to get in touch with the Dell printer customer support, from printer configuration issues to slow printing speed all issues could be resolved by the expert technicians at Dell customer support. Whenever the users need a faster and guaranteed solution for the Dell printer, they must contact the expert technicians from the Dell Customer support team. Users could get in touch with the technicians by calling at Dell's customer service phone number. They could also avail of the customer support services via email and live chat support. The experienced, certified and skilled technicians are online 24*7 to assist the users. Our experts are capable enough to deliver the best solutions for the different dell printer issues without any delay Dell Printer Customer Care Number +1-833-260-7367

Posted on Nov 20, 2019


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1 Answer

Trying to print to a dell photo aio printer 964 from my laptop and it keeps telling me "communication not available; the printer cannot communicate with the computer; please turn on enable...

Bidirectional Printing - A means of printing by a computer printer which prints one line from left to right, then the following line from right to left. Such printing is faster than printing in one direction only, as there is no need to wait for the carriage or other imaging mechanism to return to the left margin before starting a line.
how to enable bi-directional's how:
  1. -click on start
  2. -click on printers and faxes (control panel->printers and faxes)
  3. -right-click on Dell Photo All in One Printer 964 All-In-One icon
  4. - click on properties
  5. -click on ports tab
  6. -down at the bottom there's a small box before bi-directional support
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note: in vista , printers and faxes is win 7 ,it's devices and printers.
and properties in win 7 is printer properties

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simple right click on the one that is not the default and select delete.

if (copy 1) is the one selected default and you want the other to be the default, right click on the other one and select "make default" then proceed to delete the other one.

it's not wrong to have multiple printers showing up. sometimes is actually needed. what you see there is not the printer itself but a logical printer. you may have 1 printer device and several logical printers for that printer device (physical device), one logical device may be used for one set of users with one specific configuration while other logical printer device may be used for another set of users with different default configuration. although if you are the only using the printer on your computer you just need one logical device for your physical device.

I hope that helps!

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"restarting" does not always clear junk from the memory since the computer never really powers down. To clear this issue you need to do a complete shutdown, wait for 30 seconds and then physically turn your computer back on. This will allow all the capacitors to discharge, clear the memory, and should resolve your problem.

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