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Posted on Sep 03, 2008

Power surge on hub port

Yesterday I discovered that I am not able to charge my BB 8310 anymore. Plugged into the normal 110V outlet, I seem to get no charge. I tried several different chargers and still nothing. Today I tried to plug into my computer via USB, which I have done many times before and now get the message "causing power surge on hub port". Nothing I do changes this. How do I get it to charge??????

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  • Merr1408 Sep 07, 2008

    I'm having the same problem...my blackberry hasn't really been dropped, and is in great condition...so I don't understand why its not working. But for two days now, it won't charge with the wall charger, or the USB outlet. I have tried everything I can think of to fix it. I removed the battery and the sim...I've left it on the charger even when it said it wasnt charging...I left it alone for a whole day and came back to it and tried again, and still nothing...every now and then it will turn on for a min. when i plug it in, but the screen is really dull, and it shuts right back off again.

  • stev762 Oct 23, 2008

    I bought the charging dock and it works fine to charge. The only issue that I'm having now is that I can not transfer any info between the computer and phone. I'm looking into a bluetooth solution.

  • gwarrior4u Nov 01, 2008

    Mines doing the same thing. Customer support thinks it is the battery, so we'll try to replace that first, but it sounds like it's the unit itself. I get the same symptoms, including an error on the USB port of my laptop when I plug it in.

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  • Posted on Oct 10, 2008
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I am having to send my wife's curve out for repair today as it seems that the very fine connections made to the circuit board from the power port have come away. This port seems to be very fragile, and poorly designed IMHO given that it has to be used so frequently.

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  • Posted on Oct 22, 2008
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Yes they are very fragile, my suggestion would be get a charging dock where the contacts on the back of the device are used for charging. they are quite in expensive and you can find them on amazon and ebay

  • Anonymous Oct 23, 2008

    does your computer support bluetooth connection?

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Not all computer USB ports put out enough current to charge batteries.

If you're connected through a hub, try bypassing the hub and connecting directly to the computer. If you have another USB port available, try that. If you have a USB charger that plugs into a power outlet, try that.
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Power Surge error message

can you please detail the exact name and model of your hub..?

Thank you
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110v plugged into 220&worked. then blew when switched back to 110

The moment you plugged it in and tripped the fuse bad things happend, so most likely it won't hurt it anymore to plug it back into 220, although it could over volt and catch on fire. I would check the back of the screen to find out what it's operating range is. Many electronics are designed for a range of voltages to deal with other countries and power sources. I would guess something failed inside the system, most likely the Power Control Board (PCB) Why it held up for the night I have no idea.
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Power surge on hub port message

unplug your mp3 player immediately!! it will fry your mp3 player if you leave it plugged in!! try adjusting the player's settings and seeing if there is somewhere to switch it from '1000mah' to '500mah' or lower. try that. if it still gives the error try a different usb port.
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No charge...

Hello mandag78,

The error message you are talking about occurs when a device tries to draw more power from the USB port then the port can provide,

Make sure you are connecting the MP3 player directly to a USB port on the computer or a USB hub that has an independent power source (one that you plug into an electrical outlet). If you are plugging your MP3 player into a USB keyboard or a non-powered hub the port may not have enough ower to charge it.

I am assuming tha tthe Zen was working before? And that you are sing the exact same USB port and cord that you were using to charge the item previously? If so, then what you are experiencing might be a sign that the unit has failed and is in need of repair.

Best Regards,
Ken
"Go Ahead. Use Us."
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