Just got my AXIM last night. Today I have been using ActiveSync to connect to the device. I am having a problem where the device disconnects from the PC after a couple of minutes (the AXIM plays a sound and it shows no longer connected). Then a minute or so later the PC ActiveSync says "not connected". The only way I have found to reconnect is to power the AXIM off and on.
I have the AXIM plugged in to AC power and connected via the USB cable (no cradle). Shouldn't the AXIM stay connected until I unplug it or turn it off?
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Most likely this will not help. It made no difference in my case. Neither did unchecking the active sync option about disconnecting after remote sync is complete. I think active sync has problems, and some people have managed to fix them and made assumptions that the power had anything to do with it. For one thing, if this person is like me, the disconnect is happening BEFORE the power option would kick in anyway, and for me it has continued happening even with it set to NOT power off while on external power.
My opinion is all the "fixes" for the active sync disconnect problems many are seeing are Pavlovian at best... they simply don't have anything to do with the real problem or fix (if one exists).
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Dell made an entry into the market of Personal Digital Assistants (PDA)
with Axim X5. The Dell Axim comprises of families of X5, X3, X30, X50
and X51. The Dell Axim PDA can be connected to the computer either by
using a cradle or a sync cable. The sync cable connects the device to
the computer directly. Here are the steps for connecting a Dell Axim to
a computer using a sync cable.
p 1
The
Microsoft ActiveSync software must be installed in order to connect the
PDA to the computer. This software is found in the Dell Axim Pocket PC Companion CD.
Step 2
The Axim X51 PDA has a 36-pin connector, while the X3 has a 22-pin docking connector.
Step 3
Connect the USB connector found at the end of the sync cable to the computer.
Step 4
Check
the PDA. If the PDA is not properly cabled to the computer, you will
get the following message: “Connect your device to a computer using a
sync cable or cradle before running the system update. Ensure that
ActiveSync is installed on the computer and that the ActiveSync
connection is successful.”
Step 5
Ensure that the Dell logo faces upward.
Step 6
Use the sync cable to set up a partnership, which can be done multiple times when you sign in as a guest.
I use AS 4.1. I think the Axim will use up to AS 4.5. I had no problems with sync until SP3 came out. Now I must resart the computer with the Axim connected to sync. If the computer goes into suspend it will no longer connect until restarted.
Attempt a restart with it connected.
I have known others with no ability to get the Axim and other devices to be recognized. Unaware of a solution in that case.
Verify computer recognizes the new connection. Updating Activesync will not solve problem, however, being that it is 18 months ago when you last used it, it is possible an applicatioon on you computer is affecting Activesync.
You need ActiveSync from Microsoft. Unless you're using Vista which uses Windows Mobile Device Center. Connecting to the Axim to a Vista machine should automatically download the Windows Mobile Device Center software.
I have tried to initiate the partnership using Activesync with my new Axim on three different laptops, three different versions of windows operating systems including 2K. I've spent hours on the hold for support and have been very disappointed with the level of training on this product.
Obviously, we are not the only customers have problems with the usb connection but if you call the help desk, they act like it's a surprise to them. I have downloaded the usb patch and that does not correct the problem.
I've been told by the support staff that I will have to upgrade to XP. Well that's just great. I need to spend $99 to upgrade my laptop to use a $200 pda. There are posting from XP users having the same problem so I'm not inclined to run right out to Best Buy!
If I don't get a resolution fast, my Axim is being returned to Dell.
Well to make a long story short, after the hard reset I lost all data, and I put the axim in the cradle and it sync-ed but I had to create a new name for it, and it never brough the software that I had originally installed on the unit back... is that common and everytime we'll do a hard reset on it, will we have to re-install all the software and assing a new name to the unit, if so than it is ridiculous!!!
Try disconnecting your Axim from your PC, then open ActiveSync on your PC, and delete the partnership. Next, reconnect your Axim X5, and go through the connection wizard again, and create a new partnership.
I've noticed that mine will power itself on as well. But is usually goes like this...
1. Sync with computer
2. Unplug cable
3. Turn off Axim
4. ~1min later...Axim is on and at the password screen
I am unsure myself after looking at this Pocket PC software matrix. Today I use AvantGo in my HP Jornada under PPC2000, but it seems it is not installed in the PPC 2002 software according to this matrix. Maybe there is a download you have to do, or settings for your server access you have to make?
It should if you have USB on the W95 machine. ActiveSync is compatable with W95. It worked for me with Outlook 98 on a Win95 laptop synching to a PC2000 PDA (Jornada), however I was using a serial cable.
Companion CD.
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