Question about 3Com NBX 3102 IP Phone

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In NBX 100 3COM phone system cannot take calls from out side as user busy signal comes. There are 10 channels. but none of them are busy. When checking the cause code the 17 code is visible. This happened after a power failure. can take internal calls using extensions.rebooted the system but it didnt help. Please help to fix the issue.

Posted by damson_ferna on

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NBX_Tech

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I know this is old but maybe it can help someone else.
The line cards are "hot swappable and don't always reset with a reboot (especially a Digital Line card) you should try to re-seat the Line card after the system has booted up. This is done by unscrewing the black knobs at each end and then sliding the card out about an inch. Wait about 10 seconds and plug it back in. It takes about 2 minutes for the card to boot and synch with the phone company. Try your call again. If it's still not working after about 5 minutes, check the card in the phone system and make sure the channels are idle. If they are, call the phone company.

Posted on Nov 25, 2014

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Anonymous

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SOURCE: Cisco IP Phone 7940 and 3com nbx as 3rd party SIP phones

Here are the instructions for configuring these units for 3cx

http://www.3cx.com/sip-phones/cisco-7940.html

http://www.3cx.com/sip-phones/polycom-soundpoint.html

Since the 3cx softphone worked well, I don't see why you couldn't configure each as for 3cx and make them work as well.

Posted on Jan 09, 2010

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NBX_Tech

NBX_Tech

  • 58 Answers

SOURCE: the msg button on 3COM nbx business pnone is not

There isn't any configuration needed on the Phone system or the phone to make this work. The light must simply have burned out. This would require a new phone to work (unless you know how to solder). f it's under warranty then you can get it replaced for free (1yr). you can also map a button on the right to light up/access the same mail box as a work around.

Posted on Aug 03, 2010

NBX_Tech

NBX_Tech

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SOURCE: do you have experts in the 3com nbx 100 system?

Yes, you can call forward a number of ways with the NBX. You can do it from each extention or from a hunt group off of the Auto Attendant. The only thing you need to worry about is that for every call that is being forwarded it uses two phone lines. The line coming in and the one the system uses to call your cell phone. if you don't get a lot of calls or if you have more than a couple of lines, then you're good.

Posted on Aug 09, 2010

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1 Answer

When there is an operator message like "this number is not in service", NBX phone turns to extension and Audio codes turn to busy tone.
Are you saying that the phone boots up and has the extension on the display but when called by another phone it is busy?

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Hi,
At Two scenarios it will be happening.
1. When your phones act as a intercom.
2. When your server settings are enabled with auto-answer option.

Check with server admin.

-Karthik.

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Do you have experts in the 3com nbx 100 system?
sorry to say, but you have to contact your landline operator for this since it doesn't depend on the type of phone you have connected to it

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This sounds like you have a phantom user as a member of your incoming hunt group. Meaning you have a user extesion without a phone associated to it (just a mailbox). Check your hunt groups and make sure there aren't any phantom users in them. If so, remove them and this will stop happening.

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Could possibly be a short in the demarc. I would have a technician check the wiring.

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