Question about 3Com NBX 3102 IP Phone

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I have a 3Com 3102 phone that randomly reboots. Has happened when on hold and a call comes in or when not using phone and I try to answer it. If on a call the call doesn't get disconnected, so when the phone finishes rebooting the line is still open. I have over 70 other phones with no problem and have other offices with a same model of router creating a VPN to the server and have no problems. I have replaced the phone, network cable and power supply and still problem persist at this remote office. The VPN seems stable sense other resources are not effected over the VPN, i.e ACD agent tool bar and file server. Any ideas what is causing this phone to reboot and how to fix it?

Posted by jrule957 on

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2 Related Answers

micromaster

micromaster

  • 3614 Answers

SOURCE: 3com 3102 not working

try 192.168.2.1 / 192.168.2.0 / 192.168.0.1

hope it works.

enjoy

Posted on Feb 15, 2008

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Justin Goldberg

  • 57 Answers

SOURCE: Roll back phone software

Add the NBX's IP and mac address to phone. Also static it on the same subnet.
It will go through about three long reboots.
If it doesn't work change the NBX to anything but "ethernet only" and reboot it. Then reboot phone with the above settings.

Posted on Jan 14, 2012

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1 Answer

Reset 3com 3102
Hi Chirag,

On the web interface, use
1 Click System Maintenance > Purge Data.
2 Click Purge Database
This ll do fact reset.

HTH
-Karthik.

Oct 02, 2012 | 3Com NBX 3102 IP Phone

1 Answer

How to reset a 3com phone
You'd have to reboot the phone, and press the white dot 'Program' button within 30 seconds of reboot, then use the arrows to scroll down through the menus to Advanced settings, and find Eeprom reset to default, and choose that. *Note- This will reset all values of the phone. If it's Ethernet Only, it's fine. If the phone is using a Static IP, it will also clear the IP addressing on the phone*

If you are talking about resetting the phone from a user profile perspective it is different. You can reset the voicemail password under the system maintinence, password administration and select user password in the drop down box. After the password has been reset (to the extension number) they can log in and change the recordings and password. You will also need to then go to the users tab and change the name.

Jul 03, 2012 | 3Com NBX 3102 IP Phone

1 Answer

3Com 3102 phone dial tone but won't dial out
As long as someone hasn't been poking around in the phone system, this is a phone company issue. I have seen this many times and it has always been a carrier issue. Typically with PRI's or integrated access analog lines.

May 08, 2012 | 3Com NBX 3102 IP Phone

1 Answer

I get the message: 3Com Model 3102- Wait for NCP M We have never seen this before and it is after a power outage. Our server is running. What is NCP?
Hello.

NCP stands for Network Call Processor. There is a problem with communication. Since your server is running, reset your router (disconnect power, wait a few minutes, then reconnect) that supports your IP phone.


Hope this helps.

Aug 29, 2011 | 3Com NBX 3102 IP Phone

1 Answer

In NBX 100 3COM phone system cannot take calls from out side as user busy signal comes. There are 10 channels. but none of them are busy. When checking the cause code the 17 code is visible. This happened...
I know this is old but maybe it can help someone else.
The line cards are "hot swappable and don't always reset with a reboot (especially a Digital Line card) you should try to re-seat the Line card after the system has booted up. This is done by unscrewing the black knobs at each end and then sliding the card out about an inch. Wait about 10 seconds and plug it back in. It takes about 2 minutes for the card to boot and synch with the phone company. Try your call again. If it's still not working after about 5 minutes, check the card in the phone system and make sure the channels are idle. If they are, call the phone company.

Aug 06, 2011 | 3Com NBX 3102 IP Phone

1 Answer

When someone call 3Com NBX 3102 IP Phone we cannot hear them talking, but they can hear us. I tried it on three 3Com systems and same thing happens. We get problems like these often and we are just...
If the phones are only 6-8 months old you should be calling 3Com. those phones have a 1 year warranty and once you register them they will help you troubleshoot and replace them if needed. Can you provide more detail? Do you have any network issues while this is happening? Does speakerphone work but the handset doesn't?

Apr 29, 2010 | 3Com NBX 3102 IP Phone

1 Answer

Cant connect additional 3102 to nbx. Please help!
3102 phones require group 2 licenses purchased from an authorized NBX reseller. if you don't have enough the system will not allow the phone to be discovered. You can check this unler the licenses tab while logged into the phone system as administrator.

Jun 25, 2009 | 3Com NBX 3102 IP Phone

1 Answer

3COM PHONE BLOCKING CALLS
You have to log into the system as Admin and enable CO COdes for the CLass of Service you are in. Its easy, at least the Admin should be able to do it.

Apr 11, 2008 | 3Com NBX 3102 IP Phone

1 Answer

3com 3102 not working
try 192.168.2.1 / 192.168.2.0 / 192.168.0.1

hope it works.

enjoy

Feb 15, 2008 | 3Com NBX 3102 IP Phone

2 Answers

Roll back phone software
The phone is in a continuous because it is trying to connect to the NBX. You need to make sure it is on the same network as the NBX. Also, within the NBX you need to make sure Auto-Discovery is enabled. You also need to check how many group 2 licenses you have, as this phone requires one to run on the NBX.

Aug 31, 2007 | 3Com NBX 3102 IP Phone

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