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Anonymous
Anonymous Posted on Aug 05, 2011
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I have Nortel T7316E phones and Plantronics HW251N headsets. Is there a way to increase the volume for the mic so that the caller can hear us better?

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  • Posted on Sep 02, 2011
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The A10 direct connect cord used on the Nortel T7316E primarily will increase the speaker volume. If the problem is that your microphone is too low, you will need to use an amplifier, the M22. Remember that the amplifier needs to be connected through the HANDSET jack not the headset jack. Here is the link for the Plantronics M22.

Good luck from Headsets Direct!

  • Anonymous Sep 06, 2011

    Plantronics offers the A10 direct connect cord
    which is an amplified cord to help boost the volume of the built-in
    amplifier of the Nortel phone. If you're already using the cord, there
    are a couple other things to keep in mind. First, you may need use an
    M22 amplifier, keeping in mind that you will need to connect it through the handset
    jack on the phone. Second, if you're using a noise canceling headset in a
    quiet environment and your voice is the only sound the microphone picks
    up, it will soften your voice and you may need to go with a voice tube
    headset    .

    Good luck from Headsets Direct!

  • Anonymous Sep 06, 2011

    We have the A10 direct connect cord already. We may need to invest in the M22 amplifier to permanently resolve the issue -- at least until we can get a noisier environment!

    Thanks.

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How to I turn the universal volume on a Norton Networks T7316E Phone?
Have you tried to call the phone and adjust the volume on the set while the call is coming in? I think the only way you can adjust the ringer volume is if the phone is ringing.
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Jun 25, 2015 • Nortel Networks T7316E Telephone Platinum...
tip

What to check if Plantronics cordless mic does not work but earpiece works fine
If the party you call cannot hear you, check two things:

1- while on phone with the party, change the configuration dial on the headset base to 1. (We have Nortel phones and it must be on 1 for headset and mic to work with Nortel phone sets.)
2- Push IN on the headset volume control. Pushing IN activates or deactivates to MUTE feature on the headset.

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Bluetube is connected to my cell phone but I can't hear anything
There may be linking issues between the headset and the phone. Page 11 of the user guide offers these suggestions. Also, here is a link for re-pairing your headset to the phone:

Plantronics Explorer 230 Pairing Instructions

Remember that you want to purge any possible bluetooth interference from your phone.

"Callers cannot hear me or I cannot hear caller/dialing tone:
The headset is not turned on or the headset is not connected to mobile phone. Press the call control button for 2 seconds until you hear a beep or see the indicator light glow blue to turn headset on.
Your headset is out of range. Move the headset closer to the phone or Bluetooth device.
Your headset battery is drained. Charge your battery using the AC power adapter supplied.
The listening volume is too low. Press the volume key up (toward the earloop) to increase the sound heard in the headset."

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Jan 10, 2012 • Plantronics Explorer 232 Bluetooth Headset
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I can hear callers through my s11 plantronics headset but after using and trying all configuration no.'s they can't hear me at all
Make sure the Plantronics S11 headset is plugged into your handset jack on your phone, not the headset jack, this will make a difference on most phones. After plugging the S11 into the handset jack on your phone, you will need to pick up your handset receiver and sit it off to the side of the phone to place a call or to receive a call, after you are finished with your call sit the handset receiver back in the cradle on your phone.

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Nov 07, 2011 • Plantronics S11 Headset
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Hi, one of our Call Center workers cannot hear the ringing phone when she has the headset onWhat's your problem?
The ring from the telephone is picked up by the internal microphone on the HL10 Handset Lifter, typically for most phones, the lifter sits directly over the speaker grill on the telephone where the sound comes out. For telephones that curve out on the left side and don't have a straight edge, there is an accessory called a "Ring Detector" which is used. Here's a link:

HL10 Nortel Adapter Kit - 46780-01
If the internal mic on the lifter has gone out, you can plug the ring detector into the handset lifter and just stick the ring detector over the speaker grill to pick up the ring. Plugging this into the lifter will bypass the internal mic, this accessory would have come with your HL10 lifter. You can also check the ring volume on the telephone, and you can also try adjusting the ring tone on the phone (sometimes it will pick up one ring tone better than another). Here is a link below if you need to order a new ring detector:

HL10 Nortel Adapter Kit 63014-01

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Oct 27, 2011 • Plantronics PL-CS55 Wireless Headset
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I have explorer 240. I paired my device to computers bloutooth. everything was ok. But now the other party can't hear me. I tryed to pair with my cellphone, and there was the same problem... Is there...
It could be that your unit is defective and may need to be replaced but here is some information for you to check out from the user guide:

1) Callers cannot hear me, or I cannot hear caller/dialing tone.
The headset is not turned on or the headset is not connected to mobile phone. Press the call control button for 2 seconds until you hear a beep or see the indicator light glow blue to turn headset on.
Your headset is out of range. Move the headset closer to the phone or Bluetooth device.
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The listening volume is too low. Press the volume key up (toward the earloop) to increase the sound heard in the headset.

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Jul 20, 2011 • Plantronics Explorer 240 Bluetooth Headset
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I can hear callers but they cannot hear me. Mute is not engaged,
Please see the link below for the User's Guide.

• Headset is muted. Long press (3 sec.) the volume down button on headset to unmute the microphone. See page 16.
• Improper positioning of voice tube. Try various other positions.
• Voice tube may be clogged. Remove voice tube and test to see if callers can hear you without it. If they can, then replace the clogged voice tube. See page 18.
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adjusting the speaking volume minor adjust buttons on the base unit as described on page 16. If the volume is still too low, select another speaking volume major adjust setting as described on page 16.
• Incorrect configuration dial setting for your phone. Try other
phone configuration dial settings on the base unit. Ensure the
selected number is in line with the position indicator. See page 14.

Plantronics CS70 User's Guide

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Jul 18, 2011 • Plantronics CS70 Wireless Headset
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I have the Plantronics S11 headset and I can hear callers, but they can't hear me, I need to know what to do. The phone is working fine and everything is all set up correctly as far as I can tell.
There are a couple of basic things to check first. You want to make sure the mute is turned off and your outgoing (mic) volume is loud enough (there is the speak level switch on the side and the speak volume control on top). Also, you want to make sure it is connected through the handset jack on the phone (generally it will not work through the headset jack on the phone). Finally you want to make sure it's configured right (scale located on the side).

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Jul 04, 2011 • Plantronics S11 Headset
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Nortel T7316E, How to make headset work ?
Look in the System coordinator guide 5.0 for HandFree

Select type of handfree
You must set the Handsfree at: auto
Its in the deep programming
Your going to need Business Series Terminals programming overlay to put over the phone.
  1. Press Function **266344
  2. Than enter system coordinator pass word
  3. Press SHOW once and enter your phone extension number
  4. Press SHOW twice
  5. Press NEXT tree times
  6. Change the parameter at HANDFREE with MOD
  7. Set it at AUTO
I beleved this will FIX it OK!
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Jan 28, 2009 • Lands Phones
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