Receiving fax Hey guys, my FL 501 is not receiving. Everytime it tries to receive it gives me a paper jam error. It won't copy, it won't run paper through the machine. Help, Dale Peake

was there a paper jam in the first place where you had to pull the paper out?if so try and get in there and check if there is a little peice left as i believe these have little sensors that are affected very easily by the tinyest of paper. good luck!

dear sir,kindly follow the below instructions
Instructions

1. Ensure that all cables are securely connected. First, make sure that the printer cable connecting your computer to your printer is connected securely. Then, make sure that the power cord is inserted into a wall outlet. Try your print job again after you have ensured that all cables are properly connected.
   

2. Clear a paper jam if your printer is not responding or you are receiving a "Paper Jam" error message on your printer. To clear a jam, first open the rear output door by pushing down on the two levers on each side of the door. Opening the rear door simply makes it easier to clear a jam. Open the top cover on the front of the printer by pressing the release button on the right side of the printer. Locate the paper jam and use two hands to gently remove the paper jam. Try your print, scan, fax or copy job again.
   

3. Clear stored or saved faxes if you are having trouble sending or receiving faxes. Old faxes may be stuck in the fax queue, which may be causing the printer to not respond. To remove stored faxes, press the "Menu" button on the printer and select "Fax Functions." Then select "Clear Saved Faxes." Wait for the queue to clear and try your fax job again.
   

4. Remove paper from the automatic document feeder (ADF) input tray if your scan job is coming out crooked. The ADF input tray can only hold up to 50 sheets at a time. If there are more than 50 sheets in the input tray, the output may appear skewed. Try your scan job again after removing the paper.
   

5. Adjust your computer monitor's display settings if your scanned image is not an accurate representation of the original image. This can be done in the "Control Panel" in Windows. Set the settings to the highest possible resolution and try your scan job again.
   

6. Perform a power cycle on your printer if the previous steps were unsuccessful. To do this, turn off your printer, then unplug it from the wall. Wait a few minutes and plug the printer back in. Try your print, scan, fax or copy job again.
   

take care..thank you

Is it receiving faxes? Make sure you have the line in the right place in the back of the machine (line) and that you get dial tone (hit the monitor button if it has one). Try calling it on your cell to see if it picks up. You may have a poor phone line conditon, and you could try to slow the modem speed down or check the ECM (Error Correction Mode) if so. If it's a jamming problem, try to run a copy and see if it feeds ok. If not try cleaning the feed/pick up rollers with mild soap and water. Reseat the paper and try it again.

Sounds like you may have a small obstruction in the scanner feed. This would inhibit making copies and sending faxes. Lift this section up slightly to inspect for small pieces of paper or dust. Blowing it out with compressed air would also be a good idea.

When the HP Office jet series all-in-one front panel screen displays Memory Full, the HP Office jet all-in-one is not able to send, receive or forward faxes. Copying will also not work. WORKAROUND: Though the memory buffer should clear itself automatically after proceeding with the next task, like receiving a fax or starting a copy job, these suggestions below may help you clearing the memory buffer by:

• Add paper to the HP Officejet series paper tray
• Clear a possible print jam and proceed printing the fax.
• Reduce the copying or faxing resolution via the front panel's menu.
• Use the HP Manager to send a (group) fax or making a copy. More memory is available this way, as the HP Manager utilizes the PC memory. When sending a group fax, the HP Officejet all-in-one's memory is filled to capacity. To copy in color is only possible from the HP Officejet Manager.
• Press START to clear the message. If this message persists, unplug the power cord, and after at least 15 seconds plug the power cord in.

CAUSE: The HP Officejet series memory may be full due to: Copying on Photo quality or sending a group dial, which will use an extensive part of the internal memory's capacity. No paper in the paper supply tray, while receiving a fax. This may result that the data remains in the buffer. Print jam while receiving a fax or copying. The data is still stored in the buffer. System error displayed on the HP Officejet display window. SUMMARY: The HP Officejet series will not fax or copy without sufficient memory to store the data of the page in the buffer before printing the receiving fax or the copy.

I assume you're getting this error when sending a fax?
Check original is not a paper jam error. This can happen in the winter due to bad noise on the phone lines. When you send a fax, you can get this result from the receiving machine due to noise. The receiving unit will transmit the error back to the sending unit.
The unit is basically asking you to check the quality of the original document. 90% of the time, there is no problem and the receiving unit actually got a good copy. However, sometimes due to noise on the line the receiving unit will get a poor copy of the fax. In this case the fax should be resent. Of course, since there is no way for you to determine how good the copy is at the receiving unit, in most instances you will have to resend the fax to make sure it goes though.
If, however, you are getting this message while copying (very unlikely) you can do a simple test of the document scanner that should reassure you that there is no serious fault, or pinpoint the actual fault.
Press the following key sequence within 2 seconds: MENU, *, 2, 8, 6, 4. If your unit has a FUNCTION key, use it in place of the MENU key. This should take you to maintenance mode. The display should say MAINTENANCE and all the lights should be flashing. If not, try unplugging the unit, press and hold either the MENU key or the FUNCTION key (depending on which your unit has) and plug the machine back in. This will also take you to maintenance mode.
Now, just press 5 5. This is the scanner area setting command, and if there is any problem with your scanner it will show up here as an error. If there is no fault with the scanner, the unit should return to maintenance mode in a moment. Once done, press 9 9 to exit maintemance mode.
If you are constantly having this error, get a phone repairman in to test your fax line.

is there any error messages coming out from your fax machine.see the error messages first.the paper should run smoothly during sending and receiving process

there maybe a small paper jam in the machine that you are missing. if you are handy, unplug the fax machine and look around where the paper is fed into. if you see paper trapped anywhere, try pulling it out with a pair of needle nose pliers. the machine will not work right till the jam is cleared.
hope this helps.
wg

Go to the menu and make sure it is set to Letter and not Legal size.

Please check rear door area for paper, can you use manual feed slot? Power off machine with all jams removed and paper loaded, then power on, can you tell us exact error message/lights that are shown in this state?