Tip & How-To about Maytag Neptune MAH5500B Front Load Washer

Maytag Neptune Front Load Washers No Spin Problem

A class suit was filed in the State of Illinois, USA and then later on won against Maytag in 2004 due to the high failure rate of the wax motor used in the door lock mechanism of their Neptune Front Load Washers. The wax motor is used to activate the door lock switch by extending its shaft when a voltage from the machine control is applied across its terminals. Its failure then leads to the breaking down of components in the expensive machine control board. This is the fact that angered the customers which led to the filing of the class suit.

The obvious symptom of a failed wax motor is the inability of the washer to advance to the spin cycle and the door lock lamp is not turned on. The washer stops momentarily at the end of the wash cycle then continue to tumble as the machine control checks the activation of the door lock switch. The control will not allow a spin speed higher than 51 revolutions per minute (RPM) unless the door lock switch is activated by the wax motor. It is a safety feature of the washer to prevent accident due to accidental opening of the washer door during a high speed spin.

Customers who purchased the Neptune Front Load Washers in the USA after April 1, 1997 and before August 9, 2004 are Class members and eligible for the repair reimbursement, replacement cost, or purchase certificate depending on the length of service of the machine. Call up Maytag at 1-888-MAYTAG (1-888-629824) for more information.

The models included in the class suit are as follows: MLE2000AYW, MLE2000AWW, MLE2000AZW, MLG2000AWW (Gas Stack Unit), MAH3000AAW, MAH3000AEW, MAH3000AGW, MAH3000AWA, MAH3000AWW, MAH3000BGW, MAH4000AWW, MAH4000BWW, MAH4000AWQ, MAH4000BWQ, MAH5500AWW, MAH5500BWW, MAH5500BWW, MAH5500BWQ, MAH55FLBWW, MAH55FLBWQ, MAH6500AWW, MAH6500AWQ, MAH7500AWW, MAH7500AWQ, MAH7550AAW, MAH7550AGW.

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Many of the (early) Maytag Neptune washers had more than their share of problems. So much so, a class action suit was brought against Maytag; and they paid for repairs, replaced washers or provided credits toward new washers. Many of the problems were tied to the control board and "wax motor" door latch mechanism. Maytag charged $300 - $400 and up to replace the entire control board - when the parts on the board can be easily replaced for several dollars.

Anyway, you didn't include the nature of the problem you're having, so it's hard to provide any direction. It is normal for the board to become darker near resistors - but not burnt. Most problems are burnt resistors, triac and transistors - and of course, in my case - the "wax motor" that was responsible for the whole problem in the first place. It reported that the door wasn't locked - so high speed spin never took place. Clothes were wet and took a long time to dry as a result.

Provide as much detail as you can for the best answers. What does it do? what doesn't it do? strange noises? Has it slowly been getting worse? Does it smell? Do you use regular or HD detergent? I know some questions sound crazy - but knowing the answers to them does help!

Dec 26, 2012 | Maytag Washing Machines

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my maytag MLE2000AYW will not lock, how hard is it to replace or fix?

I would be concerned about your door latch wax motor ( part # 12002535) though... See Neptune Help for more information about replacing the faulty wax motor with brown colored actuator tip before it damages your machine control board.
When the wax motor shorts out it will blow the Q6 triac and then the R11 resistor will burn and your door probably won't lock anymore as indicated by the door locked light not coming on. The next thing you will notice is that your clothes will be soaking wet after the wash cycle because the spin cycle will not work if the door does not lock...

Your machine control board is located above the dryer on the right side.

Every Maytag Neptune front loader with a timer knob (non digital) has a wax motor and all of them shipped with faulty one except the later 2000 series stacker models. You should proactively replace the wax motor with the new design (with black tip) to prevent the Q6 R11 failure on the control board. If you're too late you can try the STAGE 1 repair kit at the same site above.

To inspect your door latch wax motor on the stackers you:

  • Unplug machine
  • Remove the (2) screws holding center panel and remove panel
  • Remove the (1) center screw holding the top panel located inside compartment above washer
  • Remove the top panel to expose the door latch assembly

    I hope this helps you.

Mar 27, 2011 | Maytag Neptune MLE2000A Front Load Stacked...

1 Answer

Maytag washer #MAH400AWW drains water fine but will not go into high speed spin cycle

Your washer uses a wax motor door latch assembly with a high failure rate that led to the filing of class suit against Maytag in 2004. The failure of the wax motor results in a no spin problem.

Verify first if the door lock light is on. If not, the wax motor failed and resistor R11 and transistor Q6 on the machine control board also failed. Replace the wax motor and R11 and Q6.

Most technicians will advise you to replace the machine control board and not just the wax motor. But replacing them is not a difficult task. You just need to know how to solder and desolder.

When you opt to ask a technician to repair your machine, insist that only the wax motor, R11 and Q6 must be replaced, not the entire control board. The service will cost you about $300.

Do not hesitate to inform me if you want to do the repair yourself for the complete disassembly and repair procedure.

Jan 13, 2010 | Maytag Washing Machines

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