advice is for Kenmore Elite and Whirlpool Duet model FRONT LOADING washing
machines. If you experience a problem
where the washer does not drain and the drain pump does not run at all, here’s
the information you need to replace the drain pump:
PUMP IS NOT RUNNING, NOT DRAINING AT ALL.
Use care when reaching inside the washer case not to damage the small wire
harness that runs along the front of the machine.
It is normal to have residual water left inside the wash tub under the wash
basket. This is why it is important to
leave the door ajar when not in use so this water does not become sour.
- Unplug the washer while
servicing inside the unit.
- Remove the lower kick
panel under the door by removing the three 7mm screws under the bottom
edge of the panel. HINT: Use a
couple of blocks of wood to prop up the front feet of the washer to gain
better access to the screws. Once
the screws are removed the panel should drop down, and then pull off. If the panel becomes stuck, a slight tap
on either side will dislodge it.
- Locate the drain
pump. It will be located directly
under the wash tub (it is the only pump this washer has).
- There is an access
removal cover on the pump that can be removed to clean out the trap. Sometimes objects get caught in the pump
impeller and stop it from running.
We’re going to assume that you have already done this and that the
pump no longer runs. It is strongly
recommended that you remove all residual water from the wash tub &
drain line at this point or you will have about a gallon or so inside your
washer and on the floor to clean up.
- HINT: Here’s a helpful way of quickly removing the
residual water. If you own a
wet/dry shop vac, remove the drain hose from the standpipe at the wall and
pull a vacuum with the shop vac.
This will empty the wash tub, pump and drain lines. If you don’t own a shop vac, grab a
bunch of old towels and open the access on the pump slowly so that it
comes out at a trickle. Allow the
towels to soak up the majority of the water. Close the access and stop the water if
you need to get additional towels.
- Place the drain hose
back in the standpipe (IMPORTANT – DO NOT FORGET!).
- Locate the electrical
connection to the pump and disconnect.
- Now locate the two
drain lines and remove them. The
hose clamps can be released by squeezing with a pair of pliers. NOTE: I would not recommend removing the
hose from the bottom of the wash tub unless you really have to. This one can be difficult at times to
get back on.
- Remove the torx type
screw at the front center of the pump and it should slide right out of the
mounting grooves on the bottom of the washer case.
- Your new pump comes
with several adapters to place on the feet of the pump in order for it to properly
fit your washer. These are rubber
bushings that help get rid of vibration and noise. If you become confused, there should be
installation instructions that come with your new pump. You can also look at the pump you just
removed to see how the bushings are mounted.
- Reinstall the drain
lines to the pump. HINT: It is much easier to do this
with the pump still OUT, rather than installing it. When you squeeze the clamps to open them
up, make sure you slide the clamp completely over the hose AND the inlet/outlet
tubes on the pump housing in order to get a good seal.
- Reinstall pump by sliding
the feet of the pump into the mounting grooves on the bottom of the washer
case. Tighten the center screw and
reattach the electrical connection.
- With the bottom panel
still off, plug the washer back in and select the following on the
operator console – DRAIN SPIN, NO SPIN, and then press any button under
OPTIONS 4 times (it must be the same button). “C00” will show on the console display
as the washer begins diagnostics mode.
- Check the drain pump
for leaks as the washer fills. The
pump is gravity filled and will hold water even it is not pumping. Allow washer to run through diagnostics
until it begins the wash tub tumble cycle.
- At this point, you can
stop the diagnostics procedure by pressing PAUSE/CANCEL 2 times. The drain pump is supposed to energize
and begin to drain.
- If the pump works
normal and there are no leaks detected, reinstall panel and tighten