Tip & How-To about Cell Phones

How to Get Spectrum to repair your international phone connection

Spectrum offers voice over internet calls although they may also offer mobile phone plans. This is about having them repair your Voice over internet connection which may be using something like a VTech phone plugged into your modem router.

The fix may be for the spectrum agent to take out all your settings and to reapply them. You will have to wait a half hour after that before calling. But to get to that point, they will first try to get you to submit 3 calls, the times of the calls, the error messages of the failures, your type of phone, a call back number, and the pin number of your account. The calls must be 5 minutes apart. If one goes through, they won't help you. If all three fail, they may reboot your modem and your phone is momentarily disconnected. If you still can't make the international call, pmaking it with Skype or an app. If that succeeds, tell the tech. That eliminates they saying the party has a bad SIM card, a bad phone, or is blocking you. At this point, they may apply the fix I mentioned at the beginning.

Note they will not take a "ticket" if you do not make those 3 calls. A ticket is a repair notice they forward to their "lead." But a ticket may not be necessary if you can get them to take out your settings and reapply them, as mentioned above. That must be like re-establishing your account rather than just resetting your modem. It affects how calls are routed.

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reset up voicemail

Turn My Virgin Mobile Voice Mail Off & On

Virgin Mobile is an international wireless-service provider whose parent company, Virgin Groups, Ltd., has been popularized by its eccentric billionaire owner, Richard Branson.
The Virgin Mobile phone company offers many of the same services that other cell phone companies offer, including voice mail.
Virgin Mobile calls its free voice-mail service VMAIL.
If you feel like VMAIL is more of a hindrance than a convenience, you can easily disable it in a few simple steps at no additional cost.

Turn on your phone and set it to "Standby" mode by navigating to the home screen and pressing the "End" button once without holding it for too long.
Make sure there are no applications running.
Type "#002#" into your phone's keypad.

Press the "Call/Send" button.
Your VMAIL service is now disabled.

Reinstate your VMAIL service at any time by dialing "**004*212#" and hitting the "Call/Send" button.

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But don't buy the phone from them for $19.99 -- I'm selling mine, used, on amazon.com for much less!

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