Tip & How-To about Sharp BDHP20U Blu-Ray Player

Incompatible Disc Error with Sharp BD-HP20U Blu-ray Player

Blu-ray technology clearly won the battle for high definition DVD movie dominance. But Blu-ray technology continues to evolve, and as it does, new issues pop up. Once recent problem is the "incompatible disc" error that is becoming more common with the Sharp's very popular BD-HP20U Blu-ray player.
When I purchased the Sharp BD-HP20U player in February of 2008, it was getting rave reviews as one of the best Blu-ray players under $500. Indeed, it has performed flawlessly, until just recently.
Unlike older DVD technology that remained relatively static throughout its popular life, both Blu-ray video and sound technology continues to evolve. That is the main reason that Blu-ray players include a feature that allows users to easily update the firmware so that the player can keep up with the technology advances. Depending upon the features built into a Blu-ray player, the firmware can be updated via an Ethernet connection on a home network, using Wi-Fi, or by downloading the update onto a USB drive. The Sharp BD-HP20U uses the latter method.
The first firmware update that was required to keep up with new advances was an update to fix problems with the movie Jumper. Without the update, as soon as the movie started to play, the screen would fragment and freeze up. Loading the update resolved the issue, but may have created other problems.
I recently purchased the newest Rambo movie on Blu-ray. When I tried to play it the player looked like it was going through the normal boot and loading process, but would then display the "incompatible disc" error message and reject the disk. I tried to load the disk over and over and always got the same result. My first thought was that I bought a defective disc. The disc was pristine with no visible scratches or defects. I searched the web for issues related to bad Rambo Blu-ray discs and found literally hundreds of product reviews and forum postings, all of which were reporting the same error, but the errors were related to a wide range of Blu-ray disks that would not play on the Sharp BD-HP20U player.
Most of the problems appear to have started after users did the Jumper firmware update. The problem is that once the update has been run, there isn't any way to load the old firmware version.
The next step was the check the Sharp web site for another update, but the last firmware update was for the Jumper problem. I took the Rambo disk to my local Best Buy and tested it in several players, including their BD-HP20U demo box. Rambo played fine in all the players, so that isolated the problems to my BD-HP20U.
I then contacted Sharp's Customer Support department via a form on their web site and gave them all the nitty gritty details. It took a week for them to respond and all I received was a BS message letting me know that Blu-ray technology was evolving and futher recommended that I call their Customer Support to report the disc problem. Huh? Didn't I just conatact Customer Support to report the problem with Rambo? The message was from a Customer Support rep advising me to call Customer Support, but the message did not include a telephone number. Doh!
I temporarily put Rambo aside and assumed the problem would eventually be fixed with the next firmware update. Other Blu-ray discs played perfectly. Then I received Iron Man and when I tried to play it, the "incompatible disc" error greeted me once again. With my frustration level at a new high, I found a number for Sharp's Customer Support department and called them.
The Solution that Worked for My Player
I laid out the entire scenario for the Sharp rep on the phone and expressed my frustration with the nice piece of MIND. He asked several questions and we tried to load both the Rambo and Iron Man discs again with no luck. Then he explained the process for resetting the BD-HP20U back to the factory default settings.
To reset the factory defaults, turn the player on and wait for it to boot. The rep instructed me to hold the power button down for 5 seconds until a Reset message appears on the screen. I never saw a Reset message and it took about 15 seconds, but the player rebooted. After that, both Rambo and Iron Man played perfectly! Woo-hoo!
Because I had never changed any of the configurations on the player, I have to assume that the Jumper firmware update changed the settings. The Sharp rep said that the Reset procedure does not roll the firmware update back; it merely changes the configuration settings to the factory defaults. Nonetheless, it resolved the problems.
For those who need to do firmware updates, you can find the updates on the Sharp BD-HP20U firmware update page. Make sure that you download the proper file for your player and follow the instructions in the manual.
I thought I would pass this on to others because I have not seen this solution mentioned anywhere on the web and the Reset procedure is not in the Sharp BD-HP20U user's manual.

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Please define Blue ray technology.

Blu-ray is the next-generation digital video disc. It can record, store and play back high-definition video and digital audio, as well as computer data. The advantage to Blu-ray is the sheer amount of information it can hold:
  • A single-layer Blu-ray disc, which is roughly the same size as a DVD, can hold up to 27 GB of data -- that's more than two hours of high-definition video or about 13 hours of standard video.
  • A double-layer Blu-ray disc can store up to 50 GB, enough to hold about 4.5 hours of high-definition video or more than 20 hours of standard video. And there are even plans in the works to develop a disc with twice that amount of storage.

Oct 16, 2014 | Televison & Video

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my BD530 player doesn't play all movies clearly. Some come cover good others re all snowy

When properly connected to a High Definition display or TV, Blu-Ray Disks (BD) should play crystal clearly. Inserting an old "non-Blu-Ray" disk (or the original "DVD") in the Blu-Ray player will display a comparatively "fuzzy" picture. This is the difference between High Definition and Standard Definition. A "BD player" can not "upgrade" the picture quality on DVDs to that of a BD or High Definition picture.

Rent, purchase or choose Blu-Ray Disks (BD) whenever a choice is offered to view the High Definition version of a movie or video. Selecting the DVD version will provide the lower quality or Standard Definition version of the same movie or video.

Check the covers or disk itself to determine if the movie or video is in DVD or BD format. That will tell you what you can expect for picture quality.

I hope this helps & good luck! Please rate my reply - thank you.

Mar 17, 2011 | LG Super Blu BH200 Blu-ray and HD-DVD...

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Blu-ray players are an evolving electronic. They need to be updated almost monthly. Best buy will do this for a fee. or you can plug in a lan line from your home network then in menu of Blu-ray player go to network update. this should solve all your problems

Mar 12, 2011 | LG Super Blu BH200 Blu-ray and HD-DVD...

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blu ray disc

BlueRay is a new high capacity disk storage media system. It has a much greater capacity than any of the other systems.

The blue laser light is of a much narrower beam width and higher speed computing technology, it is possible to now have a much greater capacity for data speed handling and data capacity.

All the new High Definition movies are coming out on BlueRay disks. To play these disks, a BlueRay player will be necessary.

The technology is moving at a faster rate all the time. In about five years, there is a newer system coming out that will even be ahead of the BlueRay. They are working on a new generation high speed plug-in memory modules at the consumer level. These modules will have their own full function microcontroler built in. The data will be using internal fiber optical pathways instead of metal conductive pathways. These will be much farther ahead than anything we have now.

Jerry G.

Jerry G.

Jul 23, 2008 | Sony BDP-S300 Blu-Ray Disc Player

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HD DVD versus Blu Ray Disc

At the beginning of the year, Toshiba announced that it was dropping production of HD DVD drives. Warner Bros. then announced that it would not produce more movies on HD DVD, and the rest have basically followed, generally noting the demise of the ongoing "battle" between HD & Blu-Ray.

The word I got back in the first quarter was that while HD players that were already out there would continue to play the existing movies, but that new movies should be expected to come out only on Blu-Ray. It is very much like the long-ago battle between VHS & Beta on videotape formats.

It is not good news for those who purchased HD drives / players, but obviously there is no way for the consumer to affect this movement. As for movies that were exclusively produced on HD DVD, the decision as to reproduction on Blu-Ray will obviously be another uncontrollable decision made by the responsible corporation. It will likely depend on the perceived level of consumer demand for each individual product, and whether they think that enough people will purchase another copy (probably even more costly) of the same movie.

On the other hand, if you have HD DVD movies and a player, they should continue to play for you just as they have from the beginning. But when they inevitably stop, break, wear out, etc., it will mean Blu-Ray replacement if you still desire that type of content. If you have a relatively recent purchase, most of the retailers have some type of policy for return/replacement following the announcement of the discontinuation of HD DVD. Others, particularly drive manufacturers, have stated that they will support the drives through the published warranty periods (and some may even be gracious enough to extend them), but that further updates/upgrades will not be made. It might be worthwhile for you to check this out if you want to pursue potential reimbursement or other action.

Thanks for rating FixYa!

May 03, 2008 | Electronics - Others

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