Hello,
My name is Carla and I work for Vokèra in the marketing department, I am sorry to hear that you are having problems with your Vokèra boiler and I would like to help you get this problem sorted as soon as possible.
Please email me your contact telephone number and I will arrange for a member of our service team to contact you, alternatively you can contact them on the numbers below.
Email: [email protected]
UK: 0844 391 0999 (option 2)
ROI: 056 7755055 (option 2)
vailant boilers are one of the best on the market and should last you more than 6 years depending on installation and servicing.
the engineer you had should not have replaced the diverter valve if the boiler was firing up when the taps are opened. if you was getting luke warm water with the boiler alight it is a classic symptom of a blocked plate heat exchanger on the central heating side.
a new heat exchanger can cost around £100 depending on the age and model of the boiler.alteranatively it could be descaled but may clogg again. it would be a good ideal to fit a magna clean filter on the system to help prevent further debris if you have a dirty system .if you don't trust your engineer i suggest you ask another. find out if he is registered first and don't pay until you are satisfied with the work. if you are asking the same engineer back try and get a discount off the work as he has failed to rectifiy the original fault and fitted the wrong part due to wrong diagnostics. if he is registered you can complain to the governing body ie corgi or gas safe register.
good luck.
×