Save your TOMTOM

I do some work with TomTom - it's possible that if something interrupted or went wrong during the install, the map could have been deleted. TomTom is aware of the problem and is working to fix it - if you are map-less, call support (866 486 6866) and we can work on getting you a new map.

Hi, You have corrupted , damaged or lost files from your TomTom . You will need to reinstall from a backup ( anyone else reading this please backup your tomtom or it's SD card now to avoid future problems.) I hope you did make an earlier backup ?

good luck.

Hi, If you have a backup of the files ( either on your SD card or on some models like the 910 , the internal hard drive ) you can try formatting the media then copying the backup files over onto it. It's likely that files / data is corrupted on the SD card / hard drive and that is why your tomtom freezes. Anyone reading this , Backup your TomTom SD card or its hardrive to your PC , do it now as it can save a lot of pain later. if you don't have a backup already , try and make one now . it's also possible your SD card has become faulty but if you can get the files off it onto your PC then you have a chance of copying them over to a good card in order to cure your problem . If it's not a fault with the SD card then at least you have a copy of the files , meaning you can't make things any worse than they already are. Good luck.

Hi Robert,

Well first let me say I am sorry to hear you had these problems. Now its unfortunate that again you have a problem that sounds from you description is corrupted data.
Theres not much can be done unless you have made a backup of your TomTom to your PC as theres no way to restore the data / files to working condition other than using a backup. So, if you don't have a backup then it looks like you need to return your TomTom to retailer once again.

Can I suggest for you and any other TomTom users reading this. If you do get an NEW or exchange unit , before using it for the first time, connect to your PC and perform a backup of the files contained on it or on any removable media ( SD card and similar on some TomTom models ) this way if theres any problems in the future a reinstall of the backup might produce a solution.

Good luck

If you have TomTom that have the slot for SD card, then it should accepted the SD card. The instruction for how to use the SD card is simple, but it is hidden in the TomTom Home, that's why it's difficult to find it. Below are the instruction how to use the SD card.

1. Format the SD card (FAT32) and do not stick the SD in the slot yet
2. Run Backup (connect TomTom device to computer)
3. Disconnect TomTom from computer and turn off
4. Slide the SD into the slot and connect TomTom back to computer (choose "yes")
5. In the TomTom Home menu, Choosen Backup & Restore >>> and choosen Restore

TomTom Home will add all applications to the SD card. So the internal memory still have the applications and the SD card also had the same applications. Everytime you slide the card in, TomTom will automatic detect and use it as its primary storage, if it not detect, you can go to the device menu and pick the device to connect to.
Whenver you take the SD card out, then TomTom will use its internal memory.

Hope this helpful