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Omnitech 18-Sheet Cross-Cut Shredder Questions & Answers
Shredder Green light won't come on and won't shredd. won't go in reverse either.
I had the same problem with the same shredder. The unit uses mains voltage which is rectified to DC and eventually feeds two 12V zener diodes wired in series for a 24Vdc supply. These are 1N4742A (Radio Shack 276-0563), 1W parts. They overheat and will short, which you can verify with a VOM. I reassembled the unit, but recall they are away from the relays at the tail end of the large white colored power resistors, side by side in the same direction. I think Z1 and Z5. After replacing these parts, green LED and reverse, etc. will work.
6/2/2015 10:36:08 PM •
Omnitech...
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Answered
on Jun 02, 2015
Shredder keeps running on auto
Unplug it and check to see if theree is any paper caught in the Start switch. Turn it Off, plug it back in and start in the Reverse mode. Then turn it Off and set the swich for On - shread.
If that doesn't work unplug it and find the start switch trip wire, Toggle it a few times with something thin - don't push too hard. You can also spray the switch the canned air used to clean keyboards. Plug it back n, start it in reverse then move it to shread.
6/22/2014 9:30:14 PM •
Omnitech...
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Answered
on Jun 22, 2014
Omnitech shredder model ot--exc10a , shredder
Sounds like there's blockage between rollers and it also jams the sensor so auto function stops working. You will need to clear out as much jammed paper as you can using tweezers. Inspect the centre of the feed opening, there should be sensor which must be clear of blockages and moving freely. So clear any stuck paper with tweezers, in addition you can soak any jammed paper with WD-40 and unit should be good as new. Although if sensor arm is damaged then replacement of such sensor is unavoidable.
11/7/2013 5:32:58 AM •
Omnitech...
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Answered
on Nov 07, 2013
Can not get paper to shred
Check the Power
Ensure that the shredder top is firmly placed in the shredder basket if the unit will not operate. If the top is not in place the feeder will not work and accept any paper. Make sure it is firmly plugged into the wall outlet and that the outlet is active.
Rest the Shredder
Let the shredder cool down if the shredder has been running continuously for a long time. It may have overheated and needs to be left in the off position for at least 30 minutes to reset. Verify the basket is empty or not too full as that will cause the shredder to deactivate.
Clear Paper Jam
Rotate the shredder into "Auto" and reverse to loosen any paper jam that is stopping the gears. Pull out any papers that are sticking out from the shredder feeder. If there is no progress then unplug the shredder and remove the shredder top from the bin. Turn it upside down and use tweezers to free any paper that is blocking the gear.
Auto Mode Not Working
Select the "Auto" option and feed paper into the center of the feeder tray if the shredder is only working in reverse mode. The sensor is located in the middle of the feeder tray and could be blocked by jammed paper. Use an index card to firmly unblock any paper that could be blocking the sensor.
Customer support service number
Searched online for almost a hour and then found it on the underside of my shredder - 866-790-8026. It's a Staples brand product.
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