Lucent Legend MLX-28D Corded Phone - Answered Questions & Fixed issues

A label can have a maximum of seven characters.
To administer Labels for Extensions from the System Programming console:
  1. Press Menu.
  2. Press System Program.
  3. Press Exit or Start.
  4. Press More or Right Arrow Key.
  5. Press Labeling.
  6. Press Directory.
  7. Press Extension.
  8. Dial the extension number that you want to administer.
  9. Press Enter.
  10. Press Drop.
  11. Enter the label information for the extension number selected.
  12. Press Enter.
  13. Press Exit or Back.
  14. Press Home or Exit to exit programming mode.
Note: When programming on the system programming console, use the buttons next to the display to specify the letters A through I and punctuation. Use the line/feature buttons to specify additional alphanumeric characters for labels. Use the template provided with the System Programming console to see which line buttons correspond to which alphanumeric characters,

Lucent Legend... | Answered on Jan 07, 2010 | 408 views

From the system programming menu either in the pc programming tool or from the console phone enter into system programming, options,more, group coverage delay. set here from 1 ring to 9. Good luck.

If this was helpful please send me a rating.
Thanks Dan

Lucent Legend... | Answered on Dec 31, 2009 | 1,147 views

I assume you got this fixed? But, Euro style is a Partner phone, and Merlin is a merlin...contradictory terms.

Lucent Legend... | Answered on May 28, 2009 | 391 views

You can not log caller ID information on the Legend phone system

Lucent Legend... | Answered on May 19, 2008 | 161 views

The time is stored on the phone system, not the phone. You first need to know which phone system you have. This phone will work on a few different Avaya phone systems (AT&T and Lucent are now Avaya)

You can find all the manuals for free at but you first need to know which system you have.

Lucent Legend... | Answered on Jan 28, 2008 | 481 views

When you switch phones the system does not know this. All programming is stored in the system, not the phones. If you swap phones of the same model nothing should change. If you put a phone in with different button configurations then things very well may change.

It's not an easy fix. The phone system would need to be re-programmed for that phone port.

Lucent Legend... | Answered on Jan 28, 2008 | 83 views

This is all programmed in the phone system settings. Your phone can be used on different Avaya phone systems (AT&T, Lucent is Avaya now) and you can also have different voice mail systems. They all program differently.

Sounds like your phone port is not programmed to use voice mail. You can have your phone port programmed to do many different things if nobody answers. Mostly you have the call transfered to another station after so many rings. That other station (extension) could be the operator, a calling group, a voice mail box, etc... Some systems allow you to change the number of rings on a per-phone basis, others only have one no-answer timer for all calls.

You can get all the manuals from for free but you need to know which system and version you have first. Programming can get very complicated and you may find it easier to hire a local phone installation company that is familiar with your system to do the changes for you.

Lucent Legend... | Answered on Jan 28, 2008 | 353 views

You can do a self test by pressing buttons in this order: Intercom, speaker, *, 0, 0 The phone will make noise and all the lights will flash. If all the lights are working in self test but no in normal operation, then it's probably a programming issue. Have you had any other problems or mysterious changes in the system? Possibly after a power outage or lightning storm??

Lucent Legend... | Answered on Jul 05, 2007 | 103 views

AVG Login Support -Anti-Virus Guard(AVG) is an antivirus software that provides protection to thousands of businesses against viruses, malware, ransomware, adware, trojans, and other threats. It provides complete security and safety to confidential data, emails, files, networks, and PC devices from cyberthreats. For AVG login, it is important to create an account.

Lucent Lands... | Answered on Dec 05, 2019 | 139 views

When you push the line where the call is parked, you should already have the reciever in your hand. If you need to put the call on speaker and you have the reciever in hand, just push the speaker button.

Lucent Lands... | Answered on Jul 19, 2019 | 132 views

not sure if this site will help or not as I don't have this phone system, but maybe you can make sense of it.
Best of luck.

Lucent Lands... | Answered on Dec 31, 2017 | 448 views

turn off voice mail unless they are gone,what if they are hurt and takes them 10 rings??

Lucent Lands... | Answered on Jun 18, 2015 | 94 views

Sounds like either you have do-not-disturb activated, or you have call-forward-all to voice mail set. You should have call-forward-no-answer turned on but it's easy to enter wrong code. Find a list of codes for your system and see if its one of those.

Lucent Lands... | Answered on May 07, 2014 | 101 views

You apparently have unheard messages on the voicemail system provided by your telephone company. This system records messages when people call while you're already on the phone. Please contact your telephone company for instructions on accessing their voicemail system.

Lucent Lands... | Answered on Nov 13, 2012 | 93 views

You have unheard messages on the voicemail system provided by your telephone company. This system records messages when people call while you're already on the phone. Please contact your telephone company for instructions on accessing their phone system.

Lucent Lands... | Answered on Nov 13, 2012 | 75 views

press # longer

Lucent Lands... | Answered on Mar 02, 2012 | 50 views


With that issue, since you are in a quiet room and you are still hearing loud static noise in the background, there could be a problem with the wiring inside the phone that needs to be checked. And, make sure that you are not near any electronic device like Television, Radio or Refrigerator because those appliance and alike are causing static noise because of their frequency.


Lucent Lands... | Answered on Jul 13, 2011 | 60 views

Hi - Unless your phone is really different, handset cords are universal, they are just four pin narrower RJ11 cables.

They are available wherever they sell phone extension cords, anywhere from Walmart to your chain drugstore (I'm talking about the US here, other locations may not apply) and certainly any electronics store.

Good Luck and Thanks for using Fix Ya.


Lucent Lands... | Answered on Apr 06, 2011 | 87 views

If the processor sits in a 2 or 5 slot carrier, double check that the card is seated firmly in its slot. There's a plastic clip on the bottom of the card that keeps it locked into place and sometimes it comes loose. When you lose dial tone, check the lights on the face of the cards. You could have one card causing the rest to fail or just not secure.

If that doesn't fix it, it's probably time for a repair technician or start swapping card positions. You could start with pulling everything but the Processor and see if the trouble goes away, then add cards into the system.


Lucent Lands... | Answered on Apr 04, 2011 | 106 views

I see your problem has been up for a few days and it appears that noone has answered?I cannot see other peoples recommendations,only your replies,and I see none.Hence my name,I can try.I have a good knowledge of system designs and will have a go at it.I see many pick and choose helpers and it kind of stinks.I have found a downloadable manual from a site I often use and there are about 20 different models of the Merlin Legend.Please let me know your model # and I will use the manual to see what does what.Also,TTR=Time To React?Thanks,Greg

Lucent Lands... | Answered on Dec 01, 2010 | 219 views

Not finding what you are looking for?
Lucent Legend MLX-28D Corded Phone Logo

22 questions posted

Ask a Question

Usually answered in minutes!

Top Lucent Lands Phones Experts

Cindy Wells

Level 3 Expert

6222 Answers

Lee Hodgson
Lee Hodgson

Level 3 Expert

4810 Answers


Level 3 Expert

85239 Answers

Are you a Lucent Lands Phone Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides