Top 20 NorStar BCM-T7208 Corded Phone Questions & Answers

To change the names in the telephone system you'll need to enter programming.
Programming is done on 7310, 7324 and 7316 type sets.
Enter programming by pressing the feature key followed by **266344.When prompted to enter the password enter 266344.
The screen should say TERMINALS&SETS. The 4 top line/feature keys are now used for programming.
At the terminals&sets prompt, press the show key (top right arrow).
The display should now ask for an extension number.
Enter extension number you want to change the name on.
Press the show key (top right arrow)
The display should say LINE ACCESS
Press the next key (bottom right arrow) .
The display should say CAPABILITIES.
Press the next key (bottom right arrow) .
The display say Name.
press the Chng soft key.
use the dial pad to enter the name. advance using the arrow soft key to go to the next letter
ex. Bill = 2,2 -> 4,4,4 -> 5,5,5 -> 5,5,5
Press the next key (bottom right arrow) to enter the name.
Press the release key when finished

To cancel do not disturb press feature #85.

press feature 983 the screen should say log:
enter 1020000 (default password) if you have a 3 digit intercom number, 120000 if you have a 2 digit intercom number
the display should say mbox, AA, and othr above the three soft keys
press the mbox soft key
the screen should say add, del, and chng above the soft keys
press the chng soft key
enter in the mailbox number you wish to reset the password on
press ok
the screen should say reset and next above the soft keys
press the reset soft key
press the Rls key
your password should be reset to 0000

Try FEATURE # 65
There is a Send Message feature on the system, and when you dial Feature #65 this will tell you who sent you this message and press the # button to delete this message.
Good Luck!

What extension? If this is set as the receptionist, the general mailbox may be lighting the lite....check the general mailbox.

If you have no messages in your mailbox then someone has accidentally sent you a message from their phone set. You can usaully clear this by using the options in the display to delete all messages or try these feature codes

The Feature button is the gray button that looks like it has a globe on it located under the display.

Press Feature #65
or Feature #1

Hi

I buy my T7208's from:
http://www.exteradirect.co.uk/search.php?mode=basic&search=t7208

They are half the price of BT and work fine with both my BCM200 & BCM400 systems. Give them a call if you are in any doubt.

K

Dear Sue Johnson

Right, well immediately you have given me a symptom of a fault with the LCD (Liquid Crystal Diode display), and my guess is that if the display is not liquid induced or that it is not broken, then the only thing left to rule rule out is power failure to that part of the circuitry. Now i would have tothoroughly investigate why this happened before i could pinpoint exactly what the fault is, but a good guess would be either bad refurbishment, or liquid induction/ ingression previously has damaged components.

Now about the extension problem, I wouldstart off by stating that the refurbed portion of the system may have malfunctioned again or even elsewhere on the device, which may or may not have been directly caused by refurbishing involvement.

Im guessing that either your switchboard controller is faulty, or possibly a fault somewhere in the switching equipment that is in direct relation to data transfer over the RJ45 connectors (standard phone/ network cable type connection)

Your best bet is to remove all of the phones on the extension/ switchboard and then install them one-by-one and see what errors are thrown up, the ones that cause you a problem and then tackle the switchboard with the direct fault.

If all of this is to do with the phone (s) and not the switchboard, then i would say, remove the phones, replace them with a similar type and then notify someone like myself who may be able to advice you on your next best course of action. But if yor phone network is that valuable, then i strongly suggest selling the broken phones for spares / repairs and using the money to at least cover part of the cost of purchasing new ones of the same make and model as the ones on the rest of your local system.

The same will obviously apply to the switchboard, unless there are user servicable components inside, or you are particularly handy with electronics, comms technology and a soldering iron.

In the mean time, I wish you all of the best luck, and I hope to hear more about this situation soon, I also look forward to helping you the best i can with regards to this matter.

Yours sincerely

oz

P.S.,

Im logged on here 24hrs 7/365 days year now, so if you need advice, then im only a click and a few questions/ comments away

Seems to be a known issue. The normal way is to disconnect the main control box unit. There is a video in the link https://www.google.com/search?q=wo+lines+stuck+on+a+Norstar+phone ..

Set System Time 1-Feature **TIME 2-Password: BASIC 3-Change time as prompted in the display

Does it light up? Does the speakerphone work? Have you swapped the cords and handsets?

You are probably inadvertantly did a busy station signal to sta 24 and are still queued up to it. Call 24 AND have them ANSWER to clear it. You may have to do it multiple time as most systems will allow 8 stations in the queue

Make sure its plugged in right.

I'm have trouble seeing through the internet and do not know what make or model you are referring to? Have you tried being ON THE HANDSET and then pressing the handsfree/speakerphone key?

Try swapping them with phones that are working. Make sure they are not in DND as well.

Have you contacted Norstar?

https://www.youtube.com/watch?v=jUR8ABSJ_W0

you may need to reprogram some buttons. Read this: https://downloads.avaya.com/css/P8/documents/100142786 This is the telephone user card. Take note 'button inquiry' 'Button programming' and button labeling (desktop assistant (downloadable button labeler)(change font for size and bold the lettering)). If you need the feature codes for your Norstar sets... google 'Norstar feature codes"

Norstar M7310 features inactive All features are inactive. I have done the following: 1. Press [Feature] **938378 (XFtest). The password will be 266344 (Config). 2. Your display will read Feat code: and you will have options First and Exit. 3. Press First. The first stored feature code will appear, and you will have options Test, Back, and Next. 4. Press Test. Your options will read Remove and OK. Press Remove. 5. Once the feature code is removed, press Next to go to the next code. 6. Do this with all codes until your display reads None Registered 7. Release Next I am told to Restore connections to the voicemail ports from the KSU. Power the system back up. But I do not know how to do this. Please advise. Thank you!

Check handset cords