are you sure this is the error code ca699178 ?click start control panel administrative tools computer management then select event viewer this may vary depending on what operating system you have
extend the events there you will see errors in red you will no what exactly what the error was and at what time it occured
you might be able work your way through the problem
hope this helps you
4 questions posted
Usually answered in minutes!
19 Questions
16 Questions
17 Questions
9 Questions