20 Most Recent Schlage FE595-PLY-FLA FE595PLY620FLA Antique Pewter Electronic Security Key Questions & Answers

You did not indicate whether this is a new installation that you are having difficulty with,but I'm going to assume that it is.

I'm going to direct you to a web page that has a wealth of information for the Schlage locks:


This page has links to the PDF file of the installation instructions, which you should already have in your possession:


Also, there are two videos that may be helpful in troubleshooting your problem:

Installing your FE 595 Keypad Entry Lock video:


And, Programming Your FE 595 Keypad Entry Lock:


The reason that I think it's a good idea to review these two videos is that again, assuming this is a new installation, is that you may spot a mistake in the initial installation process.

Was the "Thumbturn" in the proper position when the inside plate was installed? (Shown at the 5 minute mark of the installation video)

Also to be found on the Service Support page link is a link to Schlage's Service & Support
which will allow you to contact Schlage if the problem remains unresolved after reviewing your installation.

I hope this helped. Good luck!

Schlage... | Answered on Jun 30, 2020

This link will take you to the page you need, to get started:


Then scroll down to this heading on that page:

Electronic Security-Keypad Entry Flex-Lock...
There's a wealth of info under that heading. You will be able to see a PDF file of the original print instructions, as well as a video of how to install the lock. This is useful because there should be a sticker to be found on the backside of the keypad, with the code number ( the programming code) that you need to reprogram the lock. This installation video (fourth item down) will be useful to allow you to disassemble it and view the sticker. This is also a great time to change the 9-volt battery! A battery should last about three years under normal usage.
The ninth item under that same header is a video which walks you through how to reprogram the keypad to your new code, using that program code that you found on the backside of the keypad.

A note about the PDF files: If you cannot view a given file, you need to first install Adobe reader. You can get the free download from here:


Good luck--and please provide feedback if this help

Schlage... | Answered on Nov 10, 2011

In the given situation it is better to address in service the centre of the company of the seller.

Schlage... | Answered on Aug 08, 2009

Perhaps you were given the wrong key when you purchased the lock, it happens sometimes.

If the lock is new take it back to where you got it from.
Have it replace with another one, check that the key works before you leave.

If not new a visit to a locksmith is the best bet.


Schlage Locks &... | Answered on Jan 07, 2020

There are two Philips head screws that hold the inside cover in place; a manual screwdriver is better than a power one. The screws are positioned close to the 12 and 6 o'clock (12-hour clock) positions around the lever handle. Thus the top screw is below the manual lock; there may be a cover partially hiding the fastener. The manual for the FE595 is available from Schlage here: https://www.schlage.com/content/dam/sch-us/documents/pdf/installation-manuals/23780042.pdf . Make sure to look at the picture for your lock since the manual covers at least three models of keypad locks. A better picture may be in the installation guide here: https://images.homedepot-static.com/catalog/pdfimages/cf/cfae64fe-e7be-4146-bc26-4803ec302d5e.pdf .

Try carefully running a utility knife or other thin blade between the inside cover and the rest of the lock housing on the door. You may have some dirt sealing the two sections of plastic together.

I hope this helps.

Cindy Wells

Schlage Locks &... | Answered on Jan 04, 2020

Contact Schlage or a locksmith, assuming you don't have a key.

Some models allow someone to replace a battery and reset it, but not known if yours is one.

See Contact information.


If you have any questions or need additional information, please contact us via phone at 888-805-9837 for the United States.
Hours of operation:
Monday - Friday 7:30 am to 5:30 pm (Central Time)
Saturday 9:00 am to 3:00 pm (Central Time)
If you have any questions or need additional information, please contact us via phone at 800-900-4734 for Canada.

Hours of operation:
Monday - Friday 8:00 am to 5.30 pm (Eastern Time)

Schlage Locks &... | Answered on Nov 23, 2019

I don't know if the deadbolt is the same as the BE-series lever-handle lock that I worked on, so this answer is about the lever-handle one:

I just had that same problem last week! The short answer is, "No, you can't replace the cylinder," but if you are willing to do some surgery on the lock and take it apart (take a picture just before you remove each piece!), you can put a tiny opening on the cam on the back of the cylinder so a 6-pin key can go all the way into the cylinder and then go through the back.

The cam comes off in a unique way: depress the tiny brass dot in it and then turn it about 1/4 turn (maybe a little more or less, I don't remember exactly) and it will come off. You can then rekey the cylinder to your key and, as I said, make that little hole in the cam. To make the hole, I used a Dremel rotary tool with a 1/16" diameter bit. To figure out exactly where to make the hole, I put some lipstick on the end of my key and pushed it all the way into the keyway before I took the cam off. (You could achieve the same thing by sharpening a straight piece of piano wire or spring steel wire, pushing it through to the back of the keyway and wiggling it a lot to make scratch marks.) Keep your hole as small as possible so you don't weaken the cam. Assemble everything back together and you can now use your 6-pin key.

I'm being a little flippant here. The mechanism inside that lock is pretty complicated. I'm a locksmith with over 40 years experience, and while it took me only a few minutes to make that hole and rekey the cylinder, it took me about an hour to figure out how all the pieces that connected to the motor fit back into the case so they would allow the outside handle to engage the lock when the motor activated, how the wires needed to be put back in around the edges and not bind against anything, and finally to get the cover back on.

Good luck!

Schlage Locks &... | Answered on Oct 12, 2019

Since it is a new install and hasn't functioned properly ever, you probably have the bolt on backwards. Recheck all the parts against the assembly instructions

Schlage Locks &... | Answered on Sep 22, 2019

Not finding what you are looking for?
Schlage FE595-PLY-FLA  FE595PLY620FLA Antique Pewter Electronic Security Key Logo

14 questions posted

Ask a Question

Usually answered in minutes!

Top Schlage Locks & Locksmithing Experts


Level 3 Expert

2601 Answers


Level 3 Expert

4369 Answers

Cindy Wells

Level 3 Expert

6178 Answers

Are you a Schlage Lock and Locksmithing Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

View Most Popular

Schlage Locks & Locksmithing

  • Schlage Locks & Locksmithing

Most Popular Question

new lock accept programing code

  • Locks & Locksmithing