20 Most Recent Saniflo 002/005/007 Saniplus Toilet with Macerator Series Pump in White Elo Questions & Answers

My saniflo-plus system is about 12 years old..recently it stopped draining the toilet, etc. I pulled the cover off the pump and checked for blockage and spun the cutter blades...The motor just hums....do I need to replace the entire encased pump assembly?? Help

You have a trap missing or a vent somewhere it shouldn't be. Your toilet could be leaking gas at the wax ring. If you just changed it, take it off, put on another wax ring, and squish it back down. Don't caulk it, grout it. If it is something else you just replaced, check the back of the sink, is the trap in place? Is there a auto vent somewhere under there? In the wall? How about the shower? Is it new? Does it have a trap on it? Are you hooked into the sewer or do you have a septic tank? I would need all that to know exactly what is happening.

Nah, that doesn't sound like the toilet or sink were hooked up wrong, your sewage tank is probably full, you can have it pumped out for $100 or so. They fill up every so often for w/e reason.

Hi,

I would suggest not using standard drain cleaner as it could cause damage to the seals inside the unit. Saniflo suggest the following

http://www.sanifloproducts.co.uk/products/Saniflo-Products-Saniflo-Descaler.html

Hope this helps

That would be in your Cistern - change the level of water being allowed into the bowl by screwing the plastic grub screw on the float valvle in the cistern. There is normally a level indicator on the cistern as to where the water should be sitting.

If this level is correct and the solids still dont flush properly then I am not sure what else you could do. Did this problem always exist, or has it just started? (could indicate that it is gunked up inside if it was OK before)

Good luck

Hi ya,

the macerator will dispose of most stuff, providing its within the manufacturers requirements.

The unit is made of stainless steel so it should be ok, however the seals are made of neoprene & according to the amount of perm solution put down the unit, especially as its quite acidic, so it could be leaking due to the seals being eaten away by the perm solution etc.
My advice would be to dilute the solutions as soon as you put them in the unit & run water so as to make sure it doesnt sit in the unit.
But however my professional advise would be to dispose of it down a suitable drain point.

If you look on the saniflo website they will direct you to a service engineer in your area

Kindly

Richie

Hi,

It sounds like it has possibly failed. Which fuse did you check .. the fused spur from the consumer unit?

i.e. can you confirm that the unit has power to it?

How old is the unit? , has anything gone down there that shouldn't (toy soldiers, wipes ...)?

It may be worth giving it a clean internally. It could be that the pressure switch is gunked up and no longer working, or that the motor has gone.

If this helps please leave feedback

te esay way rock slide or float in the cistern to the left
so with less water cistern will be filled

Typically the pump will hum is something is stuck on the blade, impeller or if there is a clog on the drain pipe that is not allowing the waste to be pumped out. The capacitor/condenser drives the blade and impeller, if the capacitor has gone bad it will make the unit hum and not pump the waste out. If there are no obstructions then most likely the capacitor will need to be replaced.

Have you got power to the pump? .. if it is on a fused spur, check that there is power (i.e. check the mains switch board)

I believe you are talking about the 90 degree rubber elbow on top of the pump where the waste discharges. There is a rubber hose sticking out the top of the pump casing about 1/4" you need to inset the check valve and press down as far as it goes, next step you have to push the rubber elbow on top and also press as far as it goes, then the last thing you put on is the clamp which will tighten the rubber elbow against the check valve and the rubber hose sticking out the top of the pump. This will stop the leak and will prevent the elbow from blowing out of the unit. But it must be done in the same sequence as i explained.

I suggest that you contact them directly.

Check the vent pipe, most of the Saniflo products require an 1 1/2" vent pipe vented to the open air for air flow purposes. Air must flow in and out of the vent pipe at all times.