20 Most Recent Moen 7437 Chateau Single Hole Kitchen Faucet with Side Spray Chrome... Questions & Answers

From Moen's trouble shooting discussion:

Typical Cause

Debris or an obstruction in the balancing spool is causing it not to move freely within its housing. In some models, a lack of pressure feeding the hot and cold will be the cause. The valve also may need to be calibrated.


First, verify the hot water system in the home is operational.
Second, it is essential to identify the model of your faucet. Please view our Find Your Product section to determine your model.
For Posi-Temp models:
The 1222 cartridge would need to be replaced and the valve body would need to be flushed and cleaned.
For Moentrol models:
Inspect the 1423 balancing spool. This will appear on the front of the valve body, either to the right or above the cartridge. It will look similar to a large flat head screw, and it will be brass in color. A large flat-bladed screwdriver can be used to unscrew the balancing spool from the valve. There will be a spool inside this piece, and it needs to move freely inside of its shell. If the spool does not move freely, then the 1423 balancing spool will need to be replaced.
For ¾" ExactTemp models:
Note: For ½" ExactTemp valves refer to original service manual
  1. Verify the shut off valves (check stop kit) are in the open position. This will be a screw in the center of the check stop kit. These should be unscrewed counter-clockwise.
  2. Check to see if the hot and cold lines are reversed. If the supply lines are accessible, feel the temperature of the pipes. The cold supply must be connected to the cold (right) side of the valve, and the hot supply must be connected to the hot (left) side of the valve. If this is the case, the valve will need to be reinstalled. Note: The cartridge cannot be reversed to correct this issue.
  3. The cartridge would need to be calibrated. Instructions on calibration can be obtained via the ExactTemp Service Manual in our Literature Center.
Note: When calibrated properly, the ExactTemp valve should provide a range of temperature of 80 to 120 degrees Fahrenheit.
For ioDigital models:
  1. Verify the shut off valves are in the open position. These will vary depending on your ioDigital model.
  2. Remove the valve inlet screens and inspect for any debris. The water supply will need to be shut off, and then the black nut on the inlets can be unscrewed to remove the inlet screens. Rinse off any debris that may be on these screens and reinstall.
For standard valve models:
  1. Check to see if there are shut off valves installed with the unit. Verify these valves are opened all the way.
  2. The cartridge (for one-handle faucets) or cartridges (for two-handle faucets) would need to be removed (or replaced) and the valve body would need to be flushed and cleaned.

Moen 7437... | Answered on Sep 17, 2017

I have had the cartridge replaced in my moen single handle faucet with sprayer in the end and now it turns off by itself. Any suggestions on the problem

Moen 7437... | Answered on Mar 29, 2017

you may need to get the moen cartridge puller,either moen brand, or brass craft, they can be tough to pull some time's

Moen 7437... | Answered on Apr 19, 2016

sounds like a blockage in spout

Moen 7437... | Answered on Dec 07, 2015

you cartridge is going bad. o-ring probably has been damaged from cacium deposits just need to replace cartridge.

Moen 7437... | Answered on Jul 20, 2015

Download the instructions.

Moen 7437... | Answered on Jan 04, 2015

That's easy! My husband is a plumber. he says u have to take the lever off. Point the tip of the lever down and put back on. There's a little ledge of plastic that u have to get the metal handle on. It's difficult to explain!

Moen 7437... | Answered on Dec 10, 2014

Check the cutoff valve under the sink to be sure it's fully on. If it is then the cartridge in the faucet may need to be cleaned or replaced.

Moen 7437... | Answered on Oct 14, 2014

the white plastic clip needs to be removed. squise the clip together and push it out at the same time should come out fairly easy, then just pull the black piece off.

Moen 7437... | Answered on Oct 09, 2014

Go to this website and you can download an instruction manual for this faucet. Good Luck! http://www.moen.com/chateau/chrome-one-handle-low-arc-kitchen-faucet/_/R-CONSUMER%3A7437

Moen 7437... | Answered on Jul 07, 2014

Hi, It's just under pressure. You may want to turn off the water valve. Remove the supply line,let line drain if possible. Pull up on valve to remove.

Moen 7437... | Answered on Oct 02, 2013

I have the exact same problem! The gray plastic washer has popped out from between the plate and the brass groove below the washer! I can't for the life of me get it back under there. Because it's sitting too high, the handle doesn't fit and the metal plate is loose.
Please help!

Moen 7437... | Answered on Feb 10, 2013

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