Lexmark recognizes that some of our inkjet all-in-one customers
may be experiencing issues with their print quality. We take our customer user
experience very seriously, and we strive to ensure that each time a customer
prints using a Lexmark device the page is crisp, clear and up to the highest
standards.
However, if your device is displaying a 'printhead error' on the
hardware and/or you are suddenly experiencing a print quality issue, please
contact the Lexmark Technical Support Center at 1-800-539-6275 or point your
browser to http://bit.ly/lFKDzs for
online technical assistance.
Lexmark agents are prepared and able to help diagnose and
resolve your issue. This may involve updating your printer firmware and/or
replacing the printhead for your printer, at no charge to you, our
customer. Installation is quick and easy for any customer to
perform.
Your satisfaction with your Lexmark devices is our primary concern, and we are confident and committed to quickly correcting these issues.
Usually, faxes are
temporarily sent to the printer's memory when one of the cartridges' ink level
is not substantial for printing. You are advised to replace the cartridge/s, *without
navigating away from the message "fax sent to memory", by opening
the printer cover and replacing the low-ink cartridge/s. After the new
cartridge/s is installed, close the printer cover and press OK button to let
printer print the fax stored in the memory.
* Make sure not to navigate away from the "fax sent to memory" message. You will lose the fax-in-memory data once you turn off the printer or navigate away from the message.
The statement below applies to 2009 Lexmark products: S300, S400, S500, S600, Pro200, Pro700, Pro800 & Pro900 Series
If your device is displaying a 'printhead error' on the
hardware and/or you are suddenly experiencing a print quality issue, please
contact the Lexmark Technical Support Center at 1-800-539-6275 or point your
browser to http://bit.ly/lFKDzs for
online technical assistance.
Lexmark agents are prepared and able to help diagnose and
resolve your issue. This may involve updating your printer firmware and/or
replacing the printhead for your printer, at no charge to you, our
customer. Installation is quick and easy for any customer to
perform.
Your satisfaction with your Lexmark devices is our primary concern, and we are confident and committed to quickly correcting these issues.
If that doesn't help, try to insert your printer into a different known working power outlet in the wall. This will help us identify if it's a faulty power outlet issue.
Leading
cause of paper jams is debris/foreign objects that accidentally fell into the
paper feed area. Please follow steps below to fix the problem:
1. Remove
the sheets of paper from the feeder.
2. Grab a
flashlight and look inside the feeder for any debris or foreign objects.
3. If
you're willing and physically able, you may also turn the printer over. Any
debris should just freely roll out from the feeder.
4. If
feeder is clear, place the printer back on the table, open the printer cover
and remove the cartridges.
5. Check
the cartridge area for any obstructions/debris in the cartridge carrier's path
or the paper path.
6. If
cartridge area is clear, close the cover.
7. Rebrick
(pull out power supply, black box where the power cord is plugged in at the
back of the printer, and put it back after 30 seconds).
8. When the
printer turns on, reinsert the cartridges and load some paper. Try to print
again.
If problem continues, please contact Lexmark Technical Support Center for additional assistance.
A
quick fix for most communication errors can be achieved by resetting the
printer and/or rebooting the PC. Simply disconnect the printer from your
computer. Reboot your pc. Unplug and re-plug the printer into the power source
to reset it. When the printer turns on, reconnect it to your computer. Then try
to print again once the computer fully recognizes the USB connection.
If
that doesn't help, try the steps below:
1.
Disconnect the printer from your computer.
2.
Rebrick (pull out power supply, black box where the
power cord is plugged in at the back of the printer, and put it back after 30
seconds).
2.
On your computer, go to Control Panel > Printers and Faxes.
3.
Delete the Lexmark print object.
4.
Reboot your pc.
5.
When your pc turns on, reconnect the printer.
6. Wait until your pc fully recognizes the USB connection. To check, go to Control Panel > Printers and Faxes. If you see a new Lexmark print object in the list, then try to print again.
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