Top 10 Brother MFC 6490CW InkJet Printer Questions & Answers

Use SMTP relaying. Set up a computer with SMTP relaying. Go into the Remote Setup Program for your Brother MFC and select Setup Server. Use the IP address of that PC in the Server Settings and set Auth for SMTP to None. Worked great for me. This document can help you set it up on the relaying computer/server. http://www.lesolsoncompany.com/InstantKB20/Attachment17.aspx

"Machine Error 36" and "Unable to Print" are error messages indicating something physically making it impossible for the machine to work. Hopefully, you could find a stuck paper or parts of stuck paper by opening the different covers (front, back, paper trays etc), the problem should then be solved by removing the paper and rebooting your machine.
However, if this does not work or you're unable to find the stuck paper, you will need to have service on this unit, to open up the machine.

I'm pretty sure that the problem (though the machine indicating otherwise) is that gmail requires SSL, and the Scan to Email (server) doesn't support SSL. If this is the problem, you can easily check it out by trying to use some other mail, with another SMTP server, which doesn't require SSL.

If it's under warranty you're in luck, you need a new printhead,LK3197001, around $80.00. I just replaced one yesterday in the shop for the same problem. I would call Brother customer service and see if they'll help cover the cost.
1-800-276-7746

Usually that error means the encoder strip behind the carriage assembly is out of position or very dirty. Best to remove the top cover to correct, you might also find a scrap of paper either on the extreme right or left stopping the carriage from moving properly.

Any of the 30 series errors say that the carriage is not free to move from side to side across the paper. You need to look close on each side of the machine where the carriage travels to see if there's a paper scrap stopping it. Also the encoder strip could be out of the slot in the carriage assembly. If all is OK you need a shop repair to determine if the logic or carriage pcb's are OK.

Hi Good day!! try this method
- Machine off
- Switch on the machine while holding down the "menu"button until all the leds are flashing on/off. Now you are in "maintenance" mode.
- press 80
- press the "mono start" button several times until you see "purge: xxxx"
- press "2783" in order to reset the purge counter. You will see: "purge:0000"
- press "99" to exit the maintenance mode

Now you are able to print again, but actually your ink absorber box is now full with ink. Ink flooding can happen if you don't replace this ink box!

Don't forget to vote thanks!!!!

Hold down the menu key. While still holding the menu key, unplug the machine and plug it back in. Do not let go of the key until the machine reboots and the screen says "maintenence". Hit the following keys: 7, 6, 4,black start. The machine will then go into "power purge" or deep clean mode for about 5-7 minutes. When complete hit: 99 to get out of maintanence and reboot. Be sure to have extra ink cartidges on hand as it does use up a lot of ink but this process works the best every time when the printer wont print.

I have had to take mine apart too. Nothing wrong with copy inks. If you can not be helpful dont bother doing an 'I told you so' you are not helping anyone just gloating at your snob values

User guide http://download.brother.com/welcome/doc002835/cv_mfc6710dw_use_busr_lx7144001_b.pdf says either a mechanical problem or could be foreign object like paper clip or torn paper inside the machine. Open the scanner cover to check for that.