20 Most Recent Sony VAIO VGN-NR385E Laptop Questions & Answers

Hi welcome to Fixya.
You can try this link http://support.microsoft.com/kb/929461 if this wont work then it could be the hardware CD/DVD needs a replacement.

Thanks for contacting Fixya. Bye for now.

Sony VAIO... | Answered on Nov 30, 2018

I would think its a mother board problem. it could also be a processor or ram problem, as its 8 years old i would think its lasted a good long time. there are meany reason for the motherboard to start to play up. they have smd capacitors inside and over time they wear out and start causing problems or regulator chips for voltage start to wear out. it could even be that its just old. you have done well to have one last 8 years. most you would get 3 to 5 years. so it was well made for its time.

Sony VAIO... | Answered on Jul 01, 2017

Sounds like it over heated. Do have a cooling pad under your laptop? Hit me back, let me know please.

Sony VAIO... | Answered on May 23, 2017


Sony VAIO... | Answered on Jan 12, 2014

Hi Ashlie,

I see your laptop will not power on.

I see that you already tried some options and that the laptop powers on without the Battery.

As mentioned yes it can be a bad Battery or the power pins connectors in the Battery bay is the one busted.

If you have a know good battery try it and if a new battery or a known good battery still makes the laptop not turn on then the issue is the motherboard where the Battery connects to.

Best to call the manufacturer for further info regarding your concern if you still have warranty on the laptop.

I hope this gives an idea of what you are experiencing.


Sony VAIO... | Answered on Sep 07, 2012

I had the same problem . The micro switch needs to be replaced . All push button micro switches have a certain amount of "clicks" before they loose ability to make a good contact . Your left click switch has exceeded its life and can no longer make a clean contact without more pressure . Eventually the spring in the switch will fail thus stick permanantly.You will have to take it to an authorized Sony Service center or maybe an office machine service department might have the replacment . I fixed my own with an old mouse microswitch .

Sony VAIO... | Answered on Aug 20, 2012

Hi Chris,

I found this page that hopefully may haelp you.

It has pics, and how tos, etc.


Hope this helps,


Sony VAIO... | Answered on Jun 05, 2012

contact me

Sony VAIO... | Answered on May 09, 2011


Sony VAIO... | Answered on Dec 27, 2010


Outputting to an external display is only possible through Windows. As you stated External Display works with the computer, its sure that the issue is with the LCD. Performing a System Recovery is not going to help. The screen needs a replacement. To confirm this restart the VAIO and press and hold the F2 key and check if the computer boots to BIOS, if it boots to BIOS, then the screen is fine. Based on the information you have provided, I'm sure that the LCD will exhibit the same issue in BIOS and screen will stay blank.

As far as the recovery process is concerned, if you have not changed the preinstalled OS in the computer, you can still access the VAIO Recovery partition from Help and Support. You can also access the Recovery Center following the below link: C:\Progrm Files\Sony\Recovery Center.

To initiate a service process, you can visit the http//:eservice.sony.com or can get in touch with your favorite technician.

Hope this helps.


Sony VAIO... | Answered on Dec 15, 2010

Usually, you can press a key combination to send the video to the VGA connector instead of the notebook display. The pictures on the internet of the keyboard are not very good - but it looks like pressing the "Fn" key (lower right between the "Ctrl" and "Windows Logo" keys) AND the ""F7" at the same time, should redirect the signal to a monitor connected to the VGA connector.Pressing the keys again will send the signal to the notebook display again.

I hope this helps. Please rate this reply - thanks!

Sony VAIO... | Answered on Dec 14, 2010

You can download the device drivers from the Sony WEB site.
Select your model notebook and the Windows XP or Vista drivers you require. Pleaseclick on this link to the Sony support WEB site :-

Sony VAIO... | Answered on Nov 24, 2010

That key on the keyboard is stuck. If you can't unstuck it you will have to replace the entire keyboard.

Sony VAIO... | Answered on Oct 05, 2010

check if your laptop identifies your hard disk. if so, then your operating system is corrupt, repair if or installed a fresh copy of your operating system

Sony VAIO... | Answered on Sep 25, 2010

give your battery to compny shop if it is in warnty they will chang your battry. if not give for repair it

Sony VAIO... | Answered on Aug 24, 2010

Well completely removing the keyboard wont really help, seeing as how there is an underlay board it rest on. Also you risk voiding any type of warranty by doing so.

So I'm assuming coke or some other type of drink or sticky substance is making the keys stiff.

Best advise to you is to manually take a small knife..or butter knife would be safer and lifting up each key very carefully till it pops off. If you are careful there should be no worries and you can clean the board under the keys the best you can...(DO NOT OPENLY POOR WATER OR CLEANING SOLUTION) take a rag or a towel, lightly moisturize it and clean or wipe carefully.

Then just re-seat the keys back to the board as the springs and or latches under the keys should just snap back into place.

Remember where the keys go also, or typing could get interesting for you if you look at the keyboard.

I myself ...do not even glace at the keyboard anymore :P

Give me thumbs please!

Sony VAIO... | Answered on Aug 22, 2010

Go to a Google search web page and type in Sony Vaio NR385E/W optical driver

You should see a list of down loads available

Sony VAIO... | Answered on Jul 11, 2010

Ok, check it out. take off the RAM bay cover. Have the pc on a desk or your lap with the batt. facing you. Start at the far right corner. there are arrows by the screws. take them out moving to the left but stick you the forward portion of the laptop. buy the time you get to the cd rom, you should have about 10 screws. lift up the left corner and there she be. you should be able to pull it out without taking the whole thing off, but its up to you. Enjoy :)

Sony VAIO... | Answered on Jul 07, 2010

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