20 Most Recent Schlage BE365-CAM BE365CAM613 Oil Rubbed Bronze Electronic Security Keypad Questions & Answers


To change the battery on the BE365, you need to remove the inside cover by removing the two screws (one above and one below the deadbolt knob). Be careful to tuck the wires inside the lock so that they will not be crimped when you put the cover back on.

Do you here a beep and see a flashing light? Usually if pressing the Schlage button unlocks the deadbolt, your installation was done improperly. The cam on the base plate must be vertical and the bolt must be correctly installed.

You will always be able to lock and unlock the deadbolt with the inside thumb knob.

I hope this helps.

Cindy Wells

Schlage... | Answered on Dec 04, 2013


Change your battery & reprogram your lock. Follow this link.
Give this a moment to load:

http://consumer.schlage.com/Project%20Documents/P515-858.pdf

A note about PDF files: If you cannot view a given file, you need to first install Adobe Reader. You can get the free download here:
http://get.adobe.com/reader/

Schlage... | Answered on May 19, 2012


The BE 365 uses a nine-volt battery which, if immediately swapped out with an new one, will not lose the programming. Access it by removing the two screws above and below the thumbturn side.

Replace the battery if there is a delay in unlocking or if the Schlage button is blinking red.

Good luck--and please provide feedback if this helps!

Schlage... | Answered on Aug 16, 2011


Schlage offers a 1 year warranty on the electronics. If the unit is older than 1 year, try to replace the battery, and reprogram the key code

Schlage... | Answered on Jul 30, 2009


When you first tightened the screws, the mechanism may have been loose enough to allow the actuator bar the connects the inside knob to the outside lever to work loose. When you tightened it you may have jambed that tight so things didn't work. When you disassembled everything, you may have lost that part. The springs are usually integrated into the catch part and are not removeable. Sometimes it helps to take everything completely off the door including the catch that goes in the edge of the door. Then reassemble it on a table to see what works and what doesn't. If that doesn't help, take all the pieces into Lowes at the key desk and they will be glad to help you.

Schlage... | Answered on Jun 27, 2009


you gotta take a cup of water and put the lock in it for about 1 day, then take it out and take a hammer and gently bag it ( still wet ) now dry it off with a towel drenched in ****( trust me it works ) now set the combo as 23-12-8 and it shud save

Schlage... | Answered on Mar 16, 2009


Problem fixed by having my wife look it up on the Schlage website. The deadbolt has a flash memory so your combinations and codes will not be lost when the batteries are changed.

Schlage... | Answered on Sep 30, 2008


Perhaps you were given the wrong key when you purchased the lock, it happens sometimes.

If the lock is new take it back to where you got it from.
Have it replace with another one, check that the key works before you leave.

If not new a visit to a locksmith is the best bet.


Regards
Geoff

Schlage Locks &... | Answered on Jan 07, 2020


There are two Philips head screws that hold the inside cover in place; a manual screwdriver is better than a power one. The screws are positioned close to the 12 and 6 o'clock (12-hour clock) positions around the lever handle. Thus the top screw is below the manual lock; there may be a cover partially hiding the fastener. The manual for the FE595 is available from Schlage here: https://www.schlage.com/content/dam/sch-us/documents/pdf/installation-manuals/23780042.pdf . Make sure to look at the picture for your lock since the manual covers at least three models of keypad locks. A better picture may be in the installation guide here: https://images.homedepot-static.com/catalog/pdfimages/cf/cfae64fe-e7be-4146-bc26-4803ec302d5e.pdf .

Try carefully running a utility knife or other thin blade between the inside cover and the rest of the lock housing on the door. You may have some dirt sealing the two sections of plastic together.

I hope this helps.

Cindy Wells

Schlage Locks &... | Answered on Jan 04, 2020


Contact Schlage or a locksmith, assuming you don't have a key.

Some models allow someone to replace a battery and reset it, but not known if yours is one.

See Contact information.

https://www.schlage.com/en/home/faq.html?id=128695

If you have any questions or need additional information, please contact us via phone at 888-805-9837 for the United States.
Hours of operation:
Monday - Friday 7:30 am to 5:30 pm (Central Time)
Saturday 9:00 am to 3:00 pm (Central Time)
If you have any questions or need additional information, please contact us via phone at 800-900-4734 for Canada.

Hours of operation:
Monday - Friday 8:00 am to 5.30 pm (Eastern Time)

Schlage Locks &... | Answered on Nov 23, 2019


I don't know if the deadbolt is the same as the BE-series lever-handle lock that I worked on, so this answer is about the lever-handle one:

I just had that same problem last week! The short answer is, "No, you can't replace the cylinder," but if you are willing to do some surgery on the lock and take it apart (take a picture just before you remove each piece!), you can put a tiny opening on the cam on the back of the cylinder so a 6-pin key can go all the way into the cylinder and then go through the back.

The cam comes off in a unique way: depress the tiny brass dot in it and then turn it about 1/4 turn (maybe a little more or less, I don't remember exactly) and it will come off. You can then rekey the cylinder to your key and, as I said, make that little hole in the cam. To make the hole, I used a Dremel rotary tool with a 1/16" diameter bit. To figure out exactly where to make the hole, I put some lipstick on the end of my key and pushed it all the way into the keyway before I took the cam off. (You could achieve the same thing by sharpening a straight piece of piano wire or spring steel wire, pushing it through to the back of the keyway and wiggling it a lot to make scratch marks.) Keep your hole as small as possible so you don't weaken the cam. Assemble everything back together and you can now use your 6-pin key.

I'm being a little flippant here. The mechanism inside that lock is pretty complicated. I'm a locksmith with over 40 years experience, and while it took me only a few minutes to make that hole and rekey the cylinder, it took me about an hour to figure out how all the pieces that connected to the motor fit back into the case so they would allow the outside handle to engage the lock when the motor activated, how the wires needed to be put back in around the edges and not bind against anything, and finally to get the cover back on.

Good luck!

Schlage Locks &... | Answered on Oct 12, 2019


Since it is a new install and hasn't functioned properly ever, you probably have the bolt on backwards. Recheck all the parts against the assembly instructions

Schlage Locks &... | Answered on Sep 22, 2019

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