20 Most Recent Schlage Electronic Lock FE595 Plymouth or Camelot series Questions & Answers


Your best bet is to contact Schlage directly. You can call during Midwest business hours (Mon.-Sat 7-7) at this number:
Warranty & Technical Information 1-888-805-9837.
For further information for the FE595 (installation & programming manuals and videos), go to this page:

http://consumer.schlage.com/Service-Support/Pages/InstructionsandManuals.aspx

The manuals are PDF files. If you cannot open them for viewing, you need to first download & install Adobe Reader, which you can get here:

http://get.adobe.com/reader/

Good luck!

Schlage... | Answered on Jan 28, 2019


If you haven't already found this out, parts are not available.
Response from Schlage:
Thank you for your e-mail. Unfortunately if he had these locks on his business there is nothing we can do as far as repair. And unfortunately there are no dealers who have the parts available for repair. These are strictly residential keypads. I am sorry about this.


Joshua Bozarth
Consumer Loyalty Representative
Schlage Customer Commitment Center
2119 East Kansas City Road - Olathe, KS 66061

Schlage... | Answered on Jun 24, 2014


http://consumer.schlage.com/Service-Support/Pages/InstructionsandManuals.aspx

Schlage... | Answered on Oct 06, 2012


This link will take you to the page you need, to get started:

http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx

Then scroll down to this heading on that page:
Electronic Security-Keypad Entry....

There's a wealth of info under that heading. You will be able to see a PDF file of the original print instructions, as well as a video of how to install the lock. This is useful because there should be a sticker to be found on the backside of the keypad, with the code number that you need to reprogram the lock. This installation video will be useful to allow you to disassemble it and view the sticker.


Good luck!

Schlage... | Answered on Jun 29, 2011


How can I program my electronic keypad lock when the instructions with the programming code have been lost?The back plate of the keypad side of the lock on the exterior of the door has a sticker which includes the serial number, six digit programming code and two pre-programmed four digit user codes. The lock must be disassembled to a point the exterior of the lock can be pulled away from the door and the information on the sticker made note of.

This link will give you instructions for various models of Schlage locks:
http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx
There is a video on this page, showing how to change codes.

Good luck!

Schlage... | Answered on Mar 06, 2011


How can I program my electronic keypad lock when the instructions with the programming code have been lost?The back plate of the keypad side of the lock on the exterior of the door has a sticker which includes the serial number, six digit programming code and two pre-programmed four digit user codes. The lock must be disassembled to a point the exterior of the lock can be pulled away from the door and the information on the sticker made note of.

This link will give you instructions for various models of Schlage locks:
http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx

Good luck!

Schlage... | Answered on Mar 05, 2011


Perhaps you were given the wrong key when you purchased the lock, it happens sometimes.

If the lock is new take it back to where you got it from.
Have it replace with another one, check that the key works before you leave.

If not new a visit to a locksmith is the best bet.


Regards
Geoff

Schlage Locks &... | Answered on Jan 07, 2020


There are two Philips head screws that hold the inside cover in place; a manual screwdriver is better than a power one. The screws are positioned close to the 12 and 6 o'clock (12-hour clock) positions around the lever handle. Thus the top screw is below the manual lock; there may be a cover partially hiding the fastener. The manual for the FE595 is available from Schlage here: https://www.schlage.com/content/dam/sch-us/documents/pdf/installation-manuals/23780042.pdf . Make sure to look at the picture for your lock since the manual covers at least three models of keypad locks. A better picture may be in the installation guide here: https://images.homedepot-static.com/catalog/pdfimages/cf/cfae64fe-e7be-4146-bc26-4803ec302d5e.pdf .

Try carefully running a utility knife or other thin blade between the inside cover and the rest of the lock housing on the door. You may have some dirt sealing the two sections of plastic together.

I hope this helps.

Cindy Wells

Schlage Locks &... | Answered on Jan 04, 2020


Contact Schlage or a locksmith, assuming you don't have a key.

Some models allow someone to replace a battery and reset it, but not known if yours is one.

See Contact information.

https://www.schlage.com/en/home/faq.html?id=128695

If you have any questions or need additional information, please contact us via phone at 888-805-9837 for the United States.
Hours of operation:
Monday - Friday 7:30 am to 5:30 pm (Central Time)
Saturday 9:00 am to 3:00 pm (Central Time)
If you have any questions or need additional information, please contact us via phone at 800-900-4734 for Canada.

Hours of operation:
Monday - Friday 8:00 am to 5.30 pm (Eastern Time)

Schlage Locks &... | Answered on Nov 23, 2019


I don't know if the deadbolt is the same as the BE-series lever-handle lock that I worked on, so this answer is about the lever-handle one:

I just had that same problem last week! The short answer is, "No, you can't replace the cylinder," but if you are willing to do some surgery on the lock and take it apart (take a picture just before you remove each piece!), you can put a tiny opening on the cam on the back of the cylinder so a 6-pin key can go all the way into the cylinder and then go through the back.

The cam comes off in a unique way: depress the tiny brass dot in it and then turn it about 1/4 turn (maybe a little more or less, I don't remember exactly) and it will come off. You can then rekey the cylinder to your key and, as I said, make that little hole in the cam. To make the hole, I used a Dremel rotary tool with a 1/16" diameter bit. To figure out exactly where to make the hole, I put some lipstick on the end of my key and pushed it all the way into the keyway before I took the cam off. (You could achieve the same thing by sharpening a straight piece of piano wire or spring steel wire, pushing it through to the back of the keyway and wiggling it a lot to make scratch marks.) Keep your hole as small as possible so you don't weaken the cam. Assemble everything back together and you can now use your 6-pin key.

I'm being a little flippant here. The mechanism inside that lock is pretty complicated. I'm a locksmith with over 40 years experience, and while it took me only a few minutes to make that hole and rekey the cylinder, it took me about an hour to figure out how all the pieces that connected to the motor fit back into the case so they would allow the outside handle to engage the lock when the motor activated, how the wires needed to be put back in around the edges and not bind against anything, and finally to get the cover back on.

Good luck!

Schlage Locks &... | Answered on Oct 12, 2019


Since it is a new install and hasn't functioned properly ever, you probably have the bolt on backwards. Recheck all the parts against the assembly instructions

Schlage Locks &... | Answered on Sep 22, 2019

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