20 Most Recent Schlage Lock BE365VCAM716 Electronic Keypad Deadbolt Questions & Answers


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Schlage Lock... | Answered on Nov 05, 2011


This model of lock cannot be remotely opened or programmed. There is no radio circuitry internal to it which would allow such a function from a remote device.
Now for the information on how to manually program your lock:

"How can I program my electronic keypad lock when the instructions with the programming code have been lost?"

The back plate of the keypad side of the lock on the exterior of the door has a sticker which includes the serial number, six digit programming code and two pre-programmed four digit user codes. The lock must be disassembled to a point the exterior of the lock can be pulled away from the door and the information on the sticker made note of.
The important number is the programming code referenced in the information for changing the entry code.

This link will take you to the page that you need to get started:

http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx

Then scroll down to this heading on that page:

Electronic Security-Keypad Deadbolt BE365

There's a wealth of info under that heading. You will be able to see a PDF file of the original print instructions, as well as a video of how to install the lock. This installation video (second item down) will be useful to allow you to disassemble it and view the sticker. This is also a great time to change the 9-volt battery! Batteries should be replace about every three years.
The seventh item under that same header is a video which walks you through how to reprogram the keypad to your new code, using that programming code that you found on the backside of the keypad.
A note about the PDF files: If you cannot view a given file, you need to first install Adobe reader. You can get the free download from here:

http://get.adobe.com/reader/

Good luck--and please provide feedback if this helps!

Schlage Lock... | Answered on Aug 20, 2011


the lock is set in factory mode and needs to be programed to the security code that you choose.
go through the code set up and program in your code and the lock will work as intended.
if there is a problem with the lock and it will not accept the codes then the only way to disable the motor function of the lock is to remove the battery itself and use the key bypass until you can get the lock fixed or replaced.

c...

Schlage Lock... | Answered on Apr 26, 2011


On this web page you will find installation/troubleshooting information and videos for the BE365, if you scroll down to the Electronic Security section.

If you are unable to find your own solution, please contact their Customer Support. here's the link:

http://consumer.schlage.com/Service-Support/Pages/ContactUs.aspx

Good luck!

Schlage Lock... | Answered on Mar 06, 2011


How can I program my electronic keypad lock when the instructions with the programming code have been lost?The back plate of the keypad side of the lock on the exterior of the door has a sticker which includes the serial number, six digit programming code and two pre-programmed four digit user codes. The lock must be disassembled to a point the exterior of the lock can be pulled away from the door and the information on the sticker made note of.

This link will give you instructions for various models of Schlage locks, including the BE 365:
http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx

Good luck!

Schlage Lock... | Answered on Mar 05, 2011


here's a link to the installation instructions, which includes programming instructions:
http://consumer.schlage.com/Project%20Documents/P515-858.pdf

There is more information about your model on this page:
http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx#13

Schlage Lock... | Answered on Mar 05, 2011


Here's a link to the instruction sheet:

http://consumer.schlage.com/Project%20Documents/P515-858.pdf

Schlage Lock... | Answered on Mar 05, 2011


here is the link for the install and program instructions for your schlage lock.
http://link.schlage.com/documents/lock_user_guide.pdf


c...

Schlage Lock... | Answered on Feb 01, 2011


You can get the manual on how to change the code on the link below. That is if this is your lock pictured. click on Programming Your BE365 Keypad Deadbolt

http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx#2

If that is not your lock then go to this link below and find the right lock that you have.

http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx

Good Luck


Schlage Lock... | Answered on Aug 06, 2010


Perhaps you were given the wrong key when you purchased the lock, it happens sometimes.

If the lock is new take it back to where you got it from.
Have it replace with another one, check that the key works before you leave.

If not new a visit to a locksmith is the best bet.


Regards
Geoff

Schlage Locks &... | Answered on Jan 07, 2020


There are two Philips head screws that hold the inside cover in place; a manual screwdriver is better than a power one. The screws are positioned close to the 12 and 6 o'clock (12-hour clock) positions around the lever handle. Thus the top screw is below the manual lock; there may be a cover partially hiding the fastener. The manual for the FE595 is available from Schlage here: https://www.schlage.com/content/dam/sch-us/documents/pdf/installation-manuals/23780042.pdf . Make sure to look at the picture for your lock since the manual covers at least three models of keypad locks. A better picture may be in the installation guide here: https://images.homedepot-static.com/catalog/pdfimages/cf/cfae64fe-e7be-4146-bc26-4803ec302d5e.pdf .

Try carefully running a utility knife or other thin blade between the inside cover and the rest of the lock housing on the door. You may have some dirt sealing the two sections of plastic together.

I hope this helps.

Cindy Wells

Schlage Locks &... | Answered on Jan 04, 2020


Contact Schlage or a locksmith, assuming you don't have a key.

Some models allow someone to replace a battery and reset it, but not known if yours is one.

See Contact information.

https://www.schlage.com/en/home/faq.html?id=128695

If you have any questions or need additional information, please contact us via phone at 888-805-9837 for the United States.
Hours of operation:
Monday - Friday 7:30 am to 5:30 pm (Central Time)
Saturday 9:00 am to 3:00 pm (Central Time)
If you have any questions or need additional information, please contact us via phone at 800-900-4734 for Canada.

Hours of operation:
Monday - Friday 8:00 am to 5.30 pm (Eastern Time)

Schlage Locks &... | Answered on Nov 23, 2019


I don't know if the deadbolt is the same as the BE-series lever-handle lock that I worked on, so this answer is about the lever-handle one:

I just had that same problem last week! The short answer is, "No, you can't replace the cylinder," but if you are willing to do some surgery on the lock and take it apart (take a picture just before you remove each piece!), you can put a tiny opening on the cam on the back of the cylinder so a 6-pin key can go all the way into the cylinder and then go through the back.

The cam comes off in a unique way: depress the tiny brass dot in it and then turn it about 1/4 turn (maybe a little more or less, I don't remember exactly) and it will come off. You can then rekey the cylinder to your key and, as I said, make that little hole in the cam. To make the hole, I used a Dremel rotary tool with a 1/16" diameter bit. To figure out exactly where to make the hole, I put some lipstick on the end of my key and pushed it all the way into the keyway before I took the cam off. (You could achieve the same thing by sharpening a straight piece of piano wire or spring steel wire, pushing it through to the back of the keyway and wiggling it a lot to make scratch marks.) Keep your hole as small as possible so you don't weaken the cam. Assemble everything back together and you can now use your 6-pin key.

I'm being a little flippant here. The mechanism inside that lock is pretty complicated. I'm a locksmith with over 40 years experience, and while it took me only a few minutes to make that hole and rekey the cylinder, it took me about an hour to figure out how all the pieces that connected to the motor fit back into the case so they would allow the outside handle to engage the lock when the motor activated, how the wires needed to be put back in around the edges and not bind against anything, and finally to get the cover back on.

Good luck!

Schlage Locks &... | Answered on Oct 12, 2019


Since it is a new install and hasn't functioned properly ever, you probably have the bolt on backwards. Recheck all the parts against the assembly instructions

Schlage Locks &... | Answered on Sep 22, 2019

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