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Questions & Answers
SimpleDrive External Hard Drive
If you click on the apple logo, top left of scree, select force quit and then click eject.
Disconnect the drive and reconnect it. Wait for the drive to show in Disk Utility and select Mount for use in your Mac. Not Dos!
on Sep 30, 2017
Ran out of external drive space
data may be hidden in your drive due to viruses.
for windows Xp, follow thes steps
- From my computer menu bar click on tools
- then click folder option
- in view TAb click on show hidden files and folders
- scroll down the list of view TAb
- uncheck the option "Hide protected operating system files (recommended)"
- after this check your driver. there might be some file and folders
on Jul 21, 2014
Will not recognize drive
If the drive is not being detected this is a sign that ether you just need to map the drive or that there is a problem with the drive encloser.
These links will help you map the drive letter to the drive. Also you might try the drive on another computer so times the the drive will not get safely removed and the drive state needs to be reset.
How to change your drive letter in Windows Vista and Windows 7
How to change your drive letter in Windows XP
If you still have trouble with the drive you may need to look at replacing the encloser for the drive or connect the drive directly to your computer. If you know the drive is working and you want to replace the encloser the link below will have the encloser that will work with your drive.
Let me know if you have any more problems or questions
on Oct 10, 2012
Describe your SimpleTech SimpleDrive STI-USB235/160
Unfortunately, I think you're toast! Depending on how much you need/want those photos, you might be limited to relying on an expensive 3rd party data recovery process. The noise indicates that the read/write head is scratching along the surface of the disc platter. Even if you could install a new read/write head, the physical damage to the disc platter may prevent any data recovery anyway. Check around on the Net and in your local area for data recovery services. They might be able to provide a better diagnosis of the problem, and possibly suggest a quote if they think they could recover any data for you.
on Aug 14, 2011
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