20 Most Recent Aroma ARC-838TC 20-Cup Rice Cooker Questions & Answers

Free manual from Aroma web site http://www.aroma-housewares.com/manuals/ARC-838TC_InstructionManual.pdf

It could be a thermal fuse from what I've read. I suggest you contact Aroma directly: http://www.aroma-housewares.com/kitchen/appliances/contact-us.html

1 CUP for 2 people, just put water on it, use ur mid finger, dip ur finger till it reaches the rice at the top, level the water at the FiRST line of ur mid finger! Thats it!.. Filipinos doing that style for centuries and its effective! Taah!

Hi, you have to contact Aroma-House on 1-800-276-6286 to request for their repair center or nearest center to you in San Francisco....

Hi,
Here is a tip that I wrote about rice cookers and the amount of rice and water needed...

How much Rice and Water go in the Cooker

http://www.fixya.com/support/r5396567-much_rice_water_go_in_cooker

heatman101

Vent is just a little hole. That should be all there is besides a handle.
1 cup rice for every 1 1/2 cup water works beautifuly!

http://www.retrevo.com/support/Aroma-ARC-838TC-manual/id/21195bh127/t/2/
You can download the manual. The standard rice measuring cup is 180ml (one cup in the US is approximately 240ml).

In the top cover of your rice cooker there is a sensor that controls the cooking circuit. Most of the t\ime what happens is the wire in the hinge area breaks due to the opening and closing of the lid. I even had to repair my own rice cooker by cutting away the damaged wire then soldering a longer new wire in BOTH wires. I also added shrink tubing over the 4 connections on 2 wires.

I just called their customer service (used the number on their website) for the same problem, and they are sending a replacement out in a week!! Awesome customer service!!

I had the same problem. I threw my aroma 838 TC in the trash. Now I don't have the problem.