20 Most Recent Philips SA3025/37 Flash MP3 Player Questions & Answers


Can't get the playerto play the chapters in order

You have to delete the affected Audiobooks off the player, then go into Windows Media Player, right-click one chapter at a time, select "Advanced Tag Editor" and manually assign a track number to each chapter -in order.
Then you can reload the audiobook onto the GoGear.
10/23/2022 9:16:20 PM • Philips... • Answered on Oct 23, 2022

Im trying to get a video on my mp3 player but i

Check the specification of your MP3 player to determine the type of video file format it uses.
Most common video files that MP3 players use are, AVI and WMV, there may be others such as FLV, MOV and DivX.
If your player cannot play a video then it is an incompatible video file format, then you need to convert that video file to a format that your MP3 player uses.
There are commercial and freeware video converters on the Internet. Use Google to search for Video converters. I found these converters useful, Kate’s Video converter, Any Video converter and CI Video Converter.
I suggest you try some freeware types first and convert a video file, then test this converted video file on your MP3 player.
To copy/download your video files to your MP3 player, connect the USB cable from the MP3 player to the USB port on the computer. Open the video folder on the MP3 player and copy and paste the video file/s from the computer to the video folder on the MP3 player.
9/17/2021 7:27:44 AM • Philips... • Answered on Sep 17, 2021

Is there any video converter that convert videos to dat format

Your Philips Go Gear must be loaded through the media convertor sofware that came along with your set. Please install the software on your PC, if not search inthe philips site for the free download of the media convertor for gogear. Now convert all the video files by selecting and converting before loading it to the go gear. Nwo it becomes easlier for you to upload any types of files.
Please have your PC in good order free from any virus , if not scan , delete off temporary files, defragment and install the media convertor.Hope this adivce helps. Good day
9/24/2019 6:16:46 AM • Philips... • Answered on Sep 24, 2019

Won't turn on or charge

press the reset button on the side of the player then plug it in to your pc and hold down the pause/play button.
7/21/2016 2:54:43 PM • Philips... • Answered on Jul 21, 2016

I have gogear mp3 player of model sa3205/97

Reset the player

If that fails:
Download the newest version of the Philips Device Manager:
www.usasupport.philips.com - change your country/language as needed
Enter in your exact model #
Click on the link for your exact model #
Click on the Software & Drivers section
Click on "Firmware Upgrade Software"
Install the new Device Manager
Open and run the "Repair" tab

If still nothing:
Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

If these methods fail, call Philips to see if you are still in-warranty.

-Tha Mp3 Doctor
3/25/2015 10:45:00 AM • Philips... • Answered on Mar 25, 2015

How to on it

They are held together with internal clips which are hooked together like the top of two figure 2 locked together.
11/30/2014 6:03:59 PM • Philips... • Answered on Nov 30, 2014

I can't convert videos into .wmv in philips media converter

Hi! Your Philips Sa 3025/37 doesn't support .wmv video format instead it supports .smv video format. You can convert your video formats such as .wmv, .avi, .3gp, etc into .smv format.

You can download it from-


After installing it select the dimension as 128x128 and frame rate as 15 fps from quality level-> custom -> details

7/8/2014 5:31:00 AM • Philips... • Answered on Jul 08, 2014

My Philips Go Gear SA3025/37 MP3 player won't charge/turn on

i had the same problem. my reset button was jammed. the problem: the reset button is so deep in the tiny hole its hard to tell if you even really hit it when you put a pen in there and somethign like a sharpened pencil just doesn't go deep enough. i monkeyed around wiht a peice of straw in the reset hole for about 10 seconds then tried to turn it on and it worked. good luck
1/14/2014 12:49:34 PM • Philips... • Answered on Jan 14, 2014

How do i upload music to my gogear vibe mp3?

how do i download videos on my gogear vibe???
8/6/2012 9:53:11 PM • Philips... • Answered on Aug 06, 2012

My gogear player always says

via this link you can download the Philips Device Manager:


Install the software on to your PC and try to connect the device to the usb port. If the PC doesn't see the device you should download the firmware upgrade software from this link also and use the "repair function" of the Device Manager. In this case you should not forget press and hold the recovery key of your player when connecting to the PC. The recovery key is the PLAY button.
With this you can repair your player.
I hope I could help you,
9/23/2011 6:37:35 AM • Philips... • Answered on Sep 23, 2011

Not able to update firmware.in

Hi selvanpradee,

I would suggest attempting a Repair by following the below instructions. This process simultaneously updates firmware as well as returns your product to factory settings. Let me know if this helps by rating/commenting this solution!

You can also access the Product Support site here:


Your player might hang up. Use a pen tip or other sharp object to insert the RESET hole gently on the side of the player and connect it again to your PC.
If it is still not recognized, your player may be at fault. Try the Philips Device Manager software.

NOTE: Contents will be removed by using the repair function.
  1. Install the Philips Device Manager and run it with your player connected to your PC. You can download it under the Software & drivers section.
  2. Click the Repair tab in the Device Manager, press and hold the corresponding recovery key on the player when connecting it to your PC.

  3. Follow the PC screen to recover your player.
You can find the recovery key on your player from the below table.
9/12/2011 8:40:59 PM • Philips... • Answered on Sep 12, 2011

Video converter

Just try to use Leawo Video Converter.

Leawo Video Converter is an all-in-one best video converter for downloading to convert videos among popular formats like AVI, MPEG, WMV, MP4, FLV, RM, MOV, Xvid, 3GP, etc., transform audios between MP3, WMA, WAV, M4A, AAC and AC3 audios, and create fascinating photos from video files.
7/25/2011 3:29:33 AM • Philips... • Answered on Jul 25, 2011

I might need upgrade

Please go to Philips website via this link:


You can download Firmware Upgrade Software to your PC and then upgrade your player. If you want to do this you could get some information from this website also.
Updating your player is described on the page 23 of the user manual.
Good luck, thanks.
4/20/2011 9:27:24 AM • Philips... • Answered on Apr 20, 2011
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