20 Most Recent HP PhotoSmart C4480 All-in-One Printer InkJet - Page 9 Questions & Answers

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Try using the HP Scan Diagnostic Utility in Windows - HP Customer Care (United States - English)
and Try using the HP Print Diagnostic Utility in Windows - HP Customer Care (United States - English)

I tis either the wrong cartridge number or you have it in the wrong place. Try switching your colrr and black cartridges.

make sure ink is pushed in check reset unplug try again make sure you have paper in machin

Try this and let me know how it works?

Hi

be sure that you have remove the tape from the cartridges
if you have replace the cartridges with new ones


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This error message is displayed by the printer when paper is jammed in one or more locations. In such a case, users are recommended to remove the jammed paper from the specified location. The entire paper path must be checked for any pieces of paper. To stop the message, open and close the top most cover of the printer. Lastly, verify the flags and the sensors. If the problem persists, the cause of the error message could be a broken sensor or sensor lever.

http://h30434.www3.hp.com/t5/Other-printing-questions/Paper-Jam-Error/m-p/305772#M20513

There are two ways to make your printer scan.

You can tell it to scan by pressing the keys on the front of the printer

OR

You can tell it to scan by using the software that came with your printer that is installed in your computer.

Your error message is saying that you are trying to scan by pressing the button on your printer and you have not set up this option yet. It is saying to check your documentation for instructions on how to set up this option if you wish to use it or try scanning using the software in your computer instead.

Go ahead and press "ok", if you have not done so already to clear the print que.

Then what I need to know from you is which option above do you want to use to initiate a scan from your printer?

In order to scan using the keys on your printer, you need to have an application (software) installed on your computer that it can recognize and send the image to. The printer will send the image to just about any graphics or photo editing software and others like Microsoft Word, or the photosmart software that came on your driver disk.

Make sure you have one or more of the above software titles installed on your computer, then press the "scan" button on the printer. The first time you set it up, you will see a message that says something similar to "gathering applications list" please wait. That means that your printer is connecting to your computer and checking for software that it recognizes and will scan to. Once a program is located it will then ask you where you want to send the image to and give you a list of acceptable applications it found installed. You use the up and down arrow keys on the printers keyboard to scroll the list until you see the one you wish to use then press the "ok" or "enter" key. Then just follow the prompts on your printers display and it will scan and send the image to your computer screen.

Using the keys on the printer is tougher to learn then scanning through the software on your pc.

If you want to try scanning by using the software, follow these instructions below:

Install the software that came with your printer on the driver installation disk. If you don't have the software or disk you can download a copy of the program from HP's website (http://www.hp.com). Look for downloads and then enter your printer make and model and follow the instructions to download and install on your pc.

Once the software is installed, turn on your printer and insert the document or photo you want to scan. Then open the program on your pc and click on the "scan" option (choose scan document, or scan picture or scan mixed ect.).

The pc will send the scan command to your printer, it will warm up and then send a copy of the image to your computer screen and ask if it is acceptable. If it is, choose "accept" and it will save a copy of the image file on your computer and stop. Double click on the image to open it for editing ect. Once you are happy with the finished product, click on "file" and then choose "save as" and pick a place that you will remember for easy locating then name the image and close it.

If you have any questions or encounter problems with the instructions above, just come back to this question and send me your concers through the "comment" section and I will help you solve this.



Click on the "Scan" option

Clean the cartridge golden contacts and the contacts inside the printer, where you put the cartridge, with a soft tissue paper towel.

Different model, but it sounds like this:
http://www.fixya.com/support/t5625551-when_hp_printer_keeps_rebooting

The HP Print Diagnostic Utility might not be available for all HP products, particularly older products. It is available for most products, however, and in most languages. This tool is available only for Windows operating systems.

1. Right-click the following link, and then click Open in New Window . Link to tool (right-click) File size HP Print Diagnostic Utility 1.51M
2. Make sure your computer meets the system requirements, and then click Download .
3. When the Security Warning dialog box opens, click Save . The Save As dialog box opens. Important: HP recommends that you save the download according to the following directions to ensure that you can easily access the tool again at a later time.
4. Click Desktop , and then click Save . The Print Diagnostic Utility is now saved to your desktop so that you can access it any time.
5. When the Download Complete dialog box opens, click Run , and then click Run again on the Security Warning dialog box.
6. When the tool finishes installing, click Finish . The Print Diagnostic Utility opens automatically with a list of installed products.

Try Using the HP Print Diagnostic Utility in Windows - HP Customer Care (United States - English)

Reset your printer by turning it off, unplugging power from the back of the printer for 30 seconds, plug back in and turn on.

Next, reset the printing system:

- Sys Prefs, Print & Fax
- Right (control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
-Select the plus sign to re-add it. Look for the printer, select it andwait until the "Add" button becomes available. Click it.

if still problem unsolved you can update the driver of your product by following the link copy and past the url in browser

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-74785-1&lc=en&dlc=en&cc=uk&product=3418705&os=219&lang=en

say thanks or post that your problem solved

http://h20195.www2.hp.com/V2/default.aspx?status=obsolete&segment=ho&reg=uk&lang=en&pn=Printers%20and%20Multifunction/HP%20Photosmart%20C4400%20All-in-One%20Printer%20series/Q8388B

The HP Scan Diagnostic Utility might not be available for all HP products, particularly older products. It is available for most products, however, and in most languages.

Right-click the following link, and then click Open in New Window . Link to tool (right-click) File size HP Scan Diagnostic Utility 2.23M

Make sure your computer meets the system requirements, and then click Download .

When the Security Warning dialog box opens, click Save . The Save As dialog box opens. Important: HP recommends that you save the download according to the following directions to ensure that you can easily access the tool again at a later time.

Click Desktop , and then click Save . The Scan Diagnostic Utility is now saved to your desktop so that you can access it any time.

When the Download Complete dialog box opens, click Run , and then click Run again on the Security Warning dialog box.

When the tool finishes installing, click Finish . The Scan Diagnostic Utility opens automatically with a list of installed products.

normally you will need to let the printer know that you have preformed any maintenance on it by clearing the error count after such an error occurs and is fixed it is normally listed under general or service options on the printer menu but you may need to look through the users manual

hope this helps
Robb

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