Trying to synch my remote
I had this same problem and it was due to their instructions which do not adequately explain the setup procedure.
On my own, I was successful in programming volume up but that was all. I assumed that for volume down I would hold the power button and the VOLUME DOWN button and wait for the flashing light just as I had for volume up. Problem is, you never get a flashing light.
Today, I spoke with a rep from Boston Acoustics who patiently explained that step one of the instructions has to be done the same way each time as it is the step that puts the soundbar into programming mode.
It is only at step 2 that things change.
The solution is to hold the power button and the Volume Up button every time in order to get the system into programming mode. Once the light is flashing, in order to program Volume Down, you then hold the Volume Down button until the light goes solid. Once the light goes solid, then press the volume down button on your remote 4 times slowly. Works like a charm.
Works the same way to program the mute button. Follow step one to get the unit in programming mode. Once the light is flashing, hold down only the mute button until the light goes solid. When the light goes solid, press the mute button slowly 4 times.
OBTW, this was programmed with a Logitech Harmony 650 remote unit.
on Apr 21, 2012