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Aastra Telecom Powertouch/Vista 390 Corded Phone Questions & Answers
Bell message set
You have unheard messages on the voicemail system provided by your telephone company. This system takes messages when someone calls while you're already on the phone. Please contact your telephone company for instructions on accessing their voicemail system.
Increase number of phone rings
If you have subscribed to Bell Answer, just lift the receiver and dial *94. After the beeps, enter the number of rings you want before it answers. You will hear a double beep, then hang up. Your rings will have been changed to the number you selected. Repeat as required.
Vista 390 keeps swiching to
Hello, Brian.
If your display says: "Ringer Off", press the right side of the Volume
button (with the 2 ring symbols).
If not, the ringer volume may just need to be adjusted. Adjust when you are not in an active call:
Leave the handset in the cradle
Press the Volume button (with the 2 ring symbols) on the Right side.
Note: There are 8 settings for the ringer
Hope this helps.
We have just bought a Vista 390 and are not able
It took me some time, but I found out from the manufacturer Aastra (1-800-288-1683), that the issue with the Vista 390 hands free speaker is related to your internet connection. If your internet is connected to your phone line, you will need to put at least 2 DSL filters on your Vista phone line. I had to put 3 before I could use the speaker phone feature properly. 1 filter by the wall, one by the phone and had to connect a 3rd one before the two-way speaker feature would work properly. Your phone service provider should be able to provide you with these DSL filters...
Message waiting light does not work
After consulting with the phone manufacturer I accessed voice mail and used the * key to exit voice mail. This reset the message light to operate properly.
Vista 390 Extension in Use problem
I had this exact same problem. First to thing to check is that all other equipment is functioning; it is possible that the receiver on a fax machine has been knocked off its cradle.
Also the wires at your jack should be tested.
It was intermittent. It took a few years, but we finally connected the fact that this only happened after there had been considerable rainfall outside. (... I know!) The Bell repairman was able to determine from outside that the problem was not inside; he had me disconnect each and every piece of equipment and he checked the strength of the signal after each one was removed.
Then he told us the truth; our line was strung up as a 'temporary' line back in 1985!! Bell was replacing trunk lines on city streets to improve a decaying infrastructure and would have replaced all temporary and fraying wires as each street was upgraded. But - according to the repairman who has been with Bell for decades - Bell stopped the upgrade projects in favour of putting the funds into competing with Rogers and the internet. Their philosophy since then has been to make temporary repairs to provide a phone connection no matter how bad, and regardless of how many times they have to make service calls. There are literally tens of thousands of customers who are receiving bad service out there, because a) their main line has been 'temporarily' spliced into a neighbour's existing line, even tho' they all pay full service rates!, and .... b) thousands of street-long trunk lines have frays in them that short out in the rain, scrambling service for everyone along that line, to some degree, but there is currently no one working on system upgrades. There would have to be literally scores of complaints along a particular street for Bell to even think of upgrading the trunkline.
As soon as we had a permanent phone line installed, the 'extension in use' problem stopped.
So please have the outside wires checked out and ask the repairman questions about the condition of the actual lines.
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