magicJack Plus - Answered Questions & Fixed issues

Have you check the breaker for the circuit its on? Is there power to the jack? If yes try using it on another jack/phone or at a friends place see if it works there. If it does the problem is either with your phone or computer connection/setup, if you are using one.

magicJack Plus | Answered on Mar 05, 2018 | 106 views

Just some advice for the future. You ask how to solve your problem, but you aren't saying what the problem is. Thus we cannot assist you. To make matters worse, you give out your phone number to the entire world over the Internet. That is not a smart thing to do. Now you have two problems - the one we don't know about, and the fact that you are going to be getting calls from all over the world now. Think before you type......

magicJack Plus | Answered on Apr 12, 2016 | 45 views

Contact them direct. We can't help you with stuff like that, but we can point you in the right direction.
International VoIP Phone Service Customer Care Support magicJack

magicJack Plus | Answered on Feb 29, 2016 | 98 views

3. Internet Communications Feature

a) Incoming Calls

When you first register your Device or download the magicApp, as part of the available features, you may elect to choose a unique phone number. YMax is the provider of your phone number and/or inbound calls. An annual fee may apply. The phone number chosen will be allocated provided YMax determines that it is legally permissible. If you are eligible for a phone number, it will be allocated to you as soon as reasonably possible after YMax has received your request. YMax may use customized ringtones or ring back when completing your calls, including supplying various messages of different lengths. YMax does not guarantee that a requested phone number can be allocated to you or that you can make use of the incoming call feature. The allocation of a phone number to you does not constitute any transfer of title, ownership, license or other rights with regard to the phone number. If you transfer or port out your Service phone number, your Service is terminated and you relinquish all claims for a refund of your initial licensing period as well as any renewal licensing purchased. YMax may, without any liability, refuse, change or terminate any phone number at any time. If YMax changes the phone number that has been allocated to you, YMax will notify you, stating the effective date of the change and your new phone number. If you do not wish to accept this new phone number, you are entitled to cancel this Agreement; however, you will not be eligible for any refund unless you terminate the Agreement within 30 days after purchase of your Device and qualify for a refund as further described in Section 2 of this Agreement. We will not be liable for any damages resulting from the change of the phone number.

GetGet Live Help HERE.

International VoIP Phone Service Customer Care Support magicJack

magicJack Plus | Answered on Jan 05, 2016 | 87 views

Hello, you have static on the phoneline if you have dsl,call the phone company.

magicJack Plus | Answered on Nov 28, 2015 | 270 views

The Magic Jack needs power. If it is plugged into your computer or the wall jack, but your unit still doesn't have power, the jack could be defective. Why not unplug the jack from where it is plugged in now, wait for five minutes, and plug it back in. If the device still doesn't work, there is a possibility the jack no longer works.

magicJack Plus | Answered on Jun 19, 2015 | 854 views

Might be a firewall setting in your router. See if you can change the SIP ALG setting. If it is off, you need to turn it on.

Here is a site that will help you identify the SIP ALG in your router:

magicJack Plus | Answered on Jun 01, 2015 | 309 views

contact seems I saw the fee was around 40.00 a year

magicJack Plus | Answered on May 29, 2015 | 81 views

It is the password you selected when you originally signed up. If you lost it, CONTACT MAGICJACK CUSTOMER SUPPORT. (Our psychics were unable to obtain your password from the great beyond, sorry.)

magicJack Plus | Answered on May 13, 2015 | 56 views

probably contact magicjack .com

magicJack Plus | Answered on Mar 16, 2015 | 68 views

Just want to renew my phone number with easy steps

magicJack Plus | Answered on Mar 16, 2015 | 56 views

contact magic they would be the only ones can help

magicJack Plus | Answered on Mar 16, 2015 | 52 views

Is your Magic Jack plugged into AC wall current with a Power Adapter?
If so, try powering the MJ directly off a USB port on a computer.
The MJ power adapter is prone to failure. On the MJ plus, there is a blue power light in the shape of a cross near the word "plus". That light should be illuminated when plugged into a USB port or a power adapter. If the light is out when using the power adapter, then the power adapter is dead. If the light is out either way, then the MJ is probably dead.

magicJack Plus | Answered on Mar 13, 2015 | 85 views

No. There the USB port on the Kindle Fire doesn't host any signal. It is strictly used as a port to plug an external storage device into.

magicJack Plus | Answered on Mar 11, 2015 | 203 views

Not knowing if it suddenly stopped working or has not worked at all, recommend first contact MagicJack here:

You can use the web chat feature, and then save the conversation in case there are instructions you need to follow.

magicJack Plus | Answered on Mar 04, 2015 | 42 views

Yes. See here:

magicJack Plus | Answered on Mar 04, 2015 | 53 views

go to the magicjack website and chat with them they can talk you through most problems

magicJack Plus | Answered on Feb 12, 2015 | 44 views

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