20 Most Recent Rheem Richmond 75 Gal Natural Gas 6 Year Tall Power Vent Water Heater Questions & Answers


Don't let them push a service call on you though. They don't publish any info

Rheem Richmond... | Answered on Mar 09, 2016

To turn off the heater Shut the gas off and shut the circuit breaker off
As far as getting inside I am not sure about that.

Rheem Richmond... | Answered on Jul 03, 2015

Is the thermocouple secure, routed properly, no kinks, no sharp bends? Is the end of the unit properly aligned so the hottest part of the pilot flame is hitting the unit. Did you hold pilot switch in the light position for at least 30 seconds, before you set the gas valve to on? If all above OK, try this. Light the pilot using barbeque lighter once it lights keep the lighter on the t-couple for 30 seconds, then set the valve to ON and keep the lighter where it is. Once the main burner lights, remove the lighter. If the burner and pilot go off, your gas valve is bad.

Rheem Richmond... | Answered on Feb 17, 2015

1) I believe you can immediately elbow the PVC pipe.
There is a limit for how many elbows can be used between blower and termination, and limit is determined by diameter of PVC pipe.

2) Copy following link for venting resources and typical Rheem and Richmond power vent manuals, and diameter-elbow pdf from Bradford White.

3) Richmond is Rheem. Product manual will show specifications for venting.
Product warranty is voided if installation does not follow specifications shown in manual.

If you need further help, I’m available over the phone at https://www.6ya.com/expert/gene_9f0ef4df2f9897e7

Rheem Richmond... | Answered on Feb 20, 2013

Which type of tankless water heater do you have? The Rheem Professional Prestige gas tankless water heater gives error 11 if the gas valve isn't fully open. See the manual here: https://s3.amazonaws.com/WebPartners/ProductDocuments/C5D97959-73D7-4482-9242-83DCE78310C8.pdf . For this water heaters, the first option to check that the gas valve is fully open. If the valve is fully open at the water heater, you may need a technician to check the regulator for your gas line. Every once in a while, I have to contact the gas technician from my local propane dealer to adjust or replace the regulator. It's time to call when the gas appliances have ignition problems due to dirt in the regulator.

On another model, https://s3.amazonaws.com/WebPartners/ProductDocuments/7E641D99-EAB1-49E9-8F8A-53AA99F8E0BE.pdf, the error 11 indicates that the unit could not ignite after 10 tries. This can result from low gas pressure (the regulator issue I noted above), a problem with the igniter (power or oxidation on the spark igniter), an issue with the gas valve wire, an issue with the flame detection sensor or the main control.

I hope this helps. Note: I've found a number of appliance repair technicians who don't handle gas line problems.

Cindy Wells

Rheem Water... | Answered on Oct 20, 2020

Rheem fault code 11 - No ignition. Check to make sure there is gas to the unit and that the pressure is correct. Ensure the ignitor is operational before calling for service. Rheem fault code 16 - This is an over temperature warning which could indicate a possible clogged heat exchanger.

Rheem Water... | Answered on Sep 11, 2020

also check water flow if not enough will not light

Rheem Water... | Answered on Sep 11, 2020

power correct --water flow /pressure correct -filter clogged if just put in go thru the troubleshooting list in owners manual https://www.manualagent.com/rheem/tankless-electric-rte-13/use-and-care-manual

Rheem Water... | Answered on Apr 19, 2020

It is unlikely to be the hot water heater causing the smell, it is more likely the input (the well water) having excess sulfur, bacteria and/or organic material

Because it sits in the tank longer, the smell accumulates. If it is a bacterial source, the hot water tank may be a breeding ground for anerobic bacteria. Draining and doing a disinfect with Hydrogen Peroxide (H2O2) is the easiest and safest step



Rheem Water... | Answered on Nov 13, 2019

i don't know. be very careful when working with propane.
if this happened to my freezer, i'd guess it was the thermostat. if safe and accessable, consider turning off
fuel supply. if adjustable, mark where thermost's setting is.
turn thermostat down and up or hot and cold a few times.
set the thrmostat at a few degrees lower than the mark.. restart the heater and see if tank will now provide constant hot water.

Rheem Water... | Answered on Oct 12, 2019

i think its "child lock" meaning u need to reset it somehow to clear it.

Rheem Water... | Answered on Oct 02, 2019

any plumbing or maybe even an a/c supply should or can get it. there cheap

Rheem Water... | Answered on Sep 09, 2019

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