First question, is it under warranty? If the answer is yes go to
http://www.kvh.com/WhereToGetService/ and find an authorized repair center.
If not and you feel comfortable with electronics there are a number of things you can check yourself.
*The following is based off my experience with a
KVH A7, proceed at your own risk.
Step 1 take the unit off the vehicle and place it upside down on a flat
surface, I use a towel to
minimize any scratching.
Step 2 take all the screws out from the bottom. There are quite a few and they are all hex heads.
Step 3 once all screws are out of the bottom carefully flip the unit and
separate the top from the bottom. Note the 'Dome' does not remove at this point just the plastic around it.
Step 4 remove the 4 large phillips screws holding the 'Dome' on the
satellite and remove the 'Dome'
**Disclaimer** you now have access to the electronics of the
satellite, be careful! Take ESD precautions and stay grounded to avoid zapping a board.
Step 5 you will notice two electric motors. One that is attached to a large belt under the 'spinning' part that rotates the
satellite and the second smaller motor controls the pitch of the
satellite.
Step 6 I would start to inspect all parts and see if anything looks broke or out of place. You should be able to move the
satellite around in a circular motion by hand without much resistance (there should be some from the engine). If it does not spin I would check the bottom belt and or the bearing track that the
satellite spins on.
I would not advise taking the unit apart any farther. Generally most problems I have seen that are not board related are pretty obvious when you get the top off. The
KVH family of
satellites seem to be the only
piece of electronics in the world that there is no good
on-line support or discussions for.
Best of luck!
