20 Most Recent Windchaser WDH928 Dehumidifier Questions & Answers

It is normal for a dehumidifier to discharge warm air. A dehumidifier is really an air conditioner - a fan blows humid room air across a cold fin coil that causes the moisture to condense on it and drip into a container - thus cooling AND dehumidifying the air. The cool air is blown over the warm coil and discharged out the back. A dehumidifier WILL normally increase the temperature of the room it is in. You can do the same thing with sitting an A/C unit on a stool in a room. Room air will be drawn in, cold air will come out the front, hot air out the back and water will drip on the floor. And, the room will get hotter, due to what is called "heat of compression" even though you're running an A/C unit.

Windchaser... • Answered on Aug 20, 2016

It sounds like something is in the fan or has it to be come unbalanced. It appears not to be moving enough air. It is also possible it is the compressor. You will know as you get into it.

Windchaser... • Answered on May 01, 2014

Lynn, there are 5 basic, yet solvable reasons for what you described. Please pay particular attention to numbers 1& 2..

1. The humidity extraction level is set to HIGH. Lower it to 32-35%. If yours is an analog unit
set the control knob to Maximum.

2. Air intake filter is dirty or clogged. Turn unit OFF, & Unplug the
Unit, before removing to inspect & clean it, if necessary. If washed,
allow filter to completely dry before reinstalling. DO NOT operate
the unit without the filter.

3. Obstructed air flow. Maintain a minimum of 12 to 18" of clear air
space around the entire unit.

4. Cooling coils are dirty and need to be cleaned. Use warm water & dish washing liquid to
clean the coils. Rinse and wipe dry. Apply a light coating of WD40 to the coils.

5. Ambient air temperature at floor level is between 40 - 60 degrees.
dehumidifiers do not work well between those temperatures
(Unless, you have a Low Temp Unit). This applies mainly to
where the air temperature at floor level is colder than at shoulder level
in basement applications. Raising the unit up off the floor,
onto a sturdy table, counter top, etc, that can handle the weight
of the unit, plus a full tank of water, will usually resolve this

If none of the above solves the problem, it may be a case of the compressor needs to be recharged with refrigerant gas or that the humidity condenser sensor has failed. These things usually occur in units that are 5 years old or older. It's rare in a unit younger than that. But, it can happen.

I hope the above helped you to troubleshoot & solve the problem. Please let me know and thanks for choosing FixYa.

Windchaser... • Answered on Aug 10, 2011

I hope it's not terminal, as Windchaser is no longer in business. Remove and check the top of the water collection bucket for a float valve. It may be stuck in the "UP" position. If it is, jiggle the arm to make it return to the "Down". While you have the bucket out, look inside the bucket holder. On the rear wall of the holder you should see the bucket removal safety switch. It should look like a plastic trigger switch. With the unit ON, activate the switch with your finger. If the unit does not turn ON, then the switch is at fault. If it turns ON, then the bucket was not making contact with it, when it was last reinstalled. Reinstall the bucket "squarely" from top to bottom into it's holder. Making sure that it does not tilt down at the bottom when installed and makes contact with the switch.

If the unit did not turn On when you tried to activate the Bucket Removal Safety Switch, it's time to start shopping for a new dehumidifier. As there are no parts available for Windchaser units.

I hope this helped you to troubleshoot and solve the problem. Thanks for choosing FixYa.

Windchaser... • Answered on Aug 08, 2011


First, make sure the humidistat isn't set too high by adjusting it to the lowest humidity setting and running it again. Next, test the dehumidifier by placing it in a closed bathroom with a hot shower running. If you don't see water collecting in the unit after several minutes, turn the unit off and clean all dehumidifier filters and coils. If, after adjusting the settings and cleaning the unit, you still don't see water collecting, you may have a refrigeration issue. This situation will have to be addressed by a qualified technician.

Take care.

Windchaser... • Answered on Aug 15, 2010

If the room temperature is close to 60, the coils may be frozen (completely encased in ice). If this is the case, move it where the water can drain off - about 1 gallon which may NOT run into the drain bucket.
I out mine over the floor drain.
Turn off and it will defrost over night.
Only specially made dehumidifiers work below a room temp of 60 degrees (the temp of a basement in winter).
Does it need to be running? A digital humidity sensor from Radio Shack is cheap and may tell you the humidity is OK - only 50% or less.

Windchaser... • Answered on Jan 06, 2010

yes, that is what the knockout port was designed for. Make sure the hose you get does actually thread onto the hose connection port before you punch out knock out. The hose should be a standard garden hose connector.

Windchaser... • Answered on Aug 17, 2007

Sounds like the float valve inside tank may be stuck in closed position. Calcium buildup is very common. Good luck Juliana. Unplug and empty tank of any water and look for the float valve it should be near top of tank. Use a small bucket and mix vinegar and water and brush. Scrub that valve. Clean it up

Windchaser... • Answered on Jul 14, 2016


Here is a tip that I wrote that will help you understand why and what you cando with a dehumidifier that ices up.

Dehumidifier is Freezing up and not working


Windchaser... • Answered on May 27, 2011

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