20 Most Recent Schlage B60 Series Double SecureKey 5-pin KD - Page 4 Questions & Answers

First thing you will want to do is check the warranty for your lockset. If they will cover the lock under some part of the warranty then do that, if not. You could try getting a butt splice gauged for the wire and try splicing it together like that but there is no guarantee that it will work. Most electronic locksets have very sensitive wiring in them and even the smallest pinch on the wire can ruin the lockset. Try cutting out the parts that were broken off and splicing them together.

look on the sticker located inside the outer panelo on the lock. you are going to need to disassemble the unit but it is in there.

I don't have a direct answer, but here is the contact info you need for customer service:Schlage Lock CompanyCustomer Service Department2119 E Kansas City RdOlathe, KS 66061United States Customer SupportWarranty & Technical Information: 1.888.805.9837

Your problem sounds like an internal mechanical one. Schlage has a lifetime warranty against mechanical defects and a 1 year warranty on the electronics, if you are the original owner. Just so you know.Here is the contact information for Schlage:http://consumer.schlage.com/Service-Support/Pages/ContactUs.aspxPlease contact them. Hope this helps!

Here is the link to the on-line manual. It may take a few seconds to load:http://consumer.schlage.com/Project%20Documents/P515-858.pdfA note about PDF files: If you cannot view a given file, you need to first install Adobe Reader. You can get the free download here:http://get.adobe.com/reader/Good luck!

I don't have a direct answer, but here is the contact info you need for customer service:

Schlage Lock Company
Customer Service Department
2119 E Kansas City Rd
Olathe, KS 66061
United States Customer Support
Warranty & Technical Information: 1.888.805.9837

http://consumer.schlage.com/Service-Support/Pages/ContactUs.aspx
Schlage FAQ: http://consumer.schlage.com/Service-Support/Pages/InstallationTroubleshooting.aspx
http://consumer.schlage.com/Service-Support/Pages/FAQ.aspx

Instructions & Manuals: http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx

How can I program my electronic keypad lock when the instructions with the programming code have been lost?The back plate of the keypad side of the lock on the exterior of the door has a sticker which includes the serial number, six digit programming code and two pre-programmed four digit user codes. The lock must be disassembled to a point the exterior of the lock can be pulled away from the door and the information on the sticker made note of.

This link will give you instructions for various models of Schlage locks:
http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx

Good luck!

How can I program my electronic keypad lock when the instructions with the programming code have been lost?The back plate of the keypad side of the lock on the exterior of the door has a sticker which includes the serial number, six digit programming code and two pre-programmed four digit user codes. The lock must be disassembled to a point the exterior of the lock can be pulled away from the door and the information on the sticker made note of.

This link will give you instructions for various models of Schlage locks:
http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx
There's a video for reprogramming it.

Good luck!

How can I program my electronic keypad lock when the instructions with the programming code have been lost?The back plate of the keypad side of the lock on the exterior of the door has a sticker which includes the serial number, six digit programming code and two pre-programmed four digit user codes. The lock must be disassembled to a point the exterior of the lock can be pulled away from the door and the information on the sticker made note of.

This link will give you instructions for various models of Schlage locks:
http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx

Good luck!

How can I program my electronic keypad lock when the instructions with the programming code have been lost?The back plate of the keypad side of the lock on the exterior of the door has a sticker which includes the serial number, six digit programming code and two pre-programmed four digit user codes. The lock must be disassembled to a point the exterior of the lock can be pulled away from the door and the information on the sticker made note of.

This link will give you instructions for various models of Schlage locks:
http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx

Good luck!

You might find the answers on on this page:

http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx#13

Also, the page for frequently asked questions may help:

http://consumer.schlage.com/Service-Support/Pages/FAQ.aspx

Without knowing the model #, I'll suggest this page for starters:

http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx#13

I understand that there if you disassemble the lock, there should be a sticker affixed on the inside with the lock code.

Here is the link to other frequently-asked questions:

http://consumer.schlage.com/Service-Support/Pages/FAQ.aspx

It depends a bit on the lock and how it was installed.

For the Home locks with a panel on the interior of the door, remove two screws and take off the inside cover. These screws can be at the top and bottom or through the plate of the interior door handle. Then remove the 9V battery and install a new one. Put the cover back on and replace the handle, if needed, and the screws. (Do not use a cordless screwdiver - you could overtighten and strip the threads.)

Other installations have the battery inside the panel with the keypad on the exterior of the door. To access the battery compartment, you need to remove the interior door handle or lock. Then pull the keypad section out of the door. The 9V battery will be behind a coverplate on the back of the unit. This cover needs to be pivoted downwards to open the compartment.

The Schlage commercial offline locks (no computer monitoring) use AA alkaline batteries (4 or 8) in a block. The eight battery version has 4 batteries on each side of the block. These are all on the inside of the door. Remove one screw to get the cover off. Then remove two screws to get the battery holder off (this keeps the batteries from coming loose in the block). Replace all of the batteries and resecure both the battery holder and the cover panel.

For the consumer Schlage Locks manuals, see http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx . For information on the Schlage commercial locks. see http://commercial.schlage.com/electronicsecurity.asp . The manuals are available in the Technical Library for each lock type.

I hope this helps.

Cindy Wells

It sounds to me like batteries in lock are in need of replacement. Thanks

These locks have a factory lubricate and should not need any extra during lifetime. If lock is malfunctioning may need to do other adjustments ei.. loosen throw bolt screws a bit. It is ok to spray lube into key slot for key.

Thank you.

Your question mis-categorized: Electronic Keyless Lock QuestionsResubmit if you want help.